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1.4 Based on 650 reviews
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  • Customers like
    • Bad very bad 5
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    • Shipping 5
  • Customers don't like
    • Very poor customer service 90
    • Delivery service 63
    • Being lied to 27

What a great place to vent! So we have lived here in Big Sur for 5 yrs now and we just can't seem to get the Fedex driver to perform deliveries to our door. It is the normal route driver that has an attitude and he just leaves our box in the street, in some one else's package box, or even puts it in the mail box. We use a P.O. Box most of the time and don't check the mail that often, so things are l likely stolen when left in the box or... Read more

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  • From mobile
  • 1 day ago
  • #907164

Failed to attempt scheduled delivery; station agent was rude when I called in the complaint, refused to give the call to a supervisor, hung up on me; their apologies and promises are empty pacifiers; no one is accountable. Savannah, GA appears to be a huge black hole of incompetence and corruption; no brand's standards are up to par here.

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FedEx driver left my package on the drive through alley behind my house on the ground by the closed garage door. Naturally it disappeared. It would have been so easy to just come to my front patio like all other delivery services including mail do. He could have rung my doorbell. He could have left the package inside my patio by my door. Only someone who doesn't care about the customer would leave a package in the unsafe location this driver... Read more

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Shipping is incredibly slow, taking almost two weeks most of the time. The tracking and delivery estimates are absurdly inaccurate, with the delivery date fluctuating constantly and very little information about where the package actually is. Worst of all, packages are frequently damaged. Clearly the employees do not handle them with the slightest of care. All this lovely "service" often at a higher price than other carriers. I only use FedEx... Read more

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So yesterday i checked to see if my package shipped and it said it was picked up from Nashville... I was like cool ill get it tomorrow because its three hours away... Checked today and its in Indianapolis??? i called FedEx to make sure it was going to the right location and they said "oh sometimes it takes the long way around... you'll get it tomorrow...." So instead of taking it 3 hours and little gas they send it by plane to Indianapolis????... Read more

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We had our passports overnight shipped via FedEx for our departure on Friday, Aug 19th. Delivery was scheduled before 8AM CST, and we were to be in Canada by dinner time. Our shipment got stuck in Memphis for some "mechanical and computer errors", and we did not get our passports until Saturday the 20th, and even then we had to drive 45 min out of our way to a local district center. We lost an entire day and most of a second day of our trip... Read more

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it seems every time i take a load of packages to be sent the always question the box and say they should send them if the haa dent or are bulging from cushioning i ship approximately $1000 worth of shipping a week and i am tired of management questioning a package it seems ups wants the bussiness more. there more than happy to ship without any coments they are about .30 more money but do not hasle you about the practice of having comment about... Read more

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Had a package that was supposed to be delivered on Friday showed up at my gate said no one was home went back in change my account even gave them the gate code 3 days later the same response from them every day cannot deliver package In the meantime I had two UPS deliveries brought right to my doorstepso tomorrow I have to go to a FedEx distribution center to pick the package up my advice if you want your package delivered to your door on Time... Read more

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I spent $37 for shipping when the book seller used Fed Ex. When the box arrived, it was opened by the driver and 6 of 11 books were taken out and the box was retaped. The postage stamp said 42.9 pounds, but the box only had about 18 pounds of books. The driver did this in retailiation for an email I had sent and complained about the driver not leaving the package when I was not home. So when i signed the ticket and put it on the door, he... Read more

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My shipment came 3 days late because the lady driver was afraid to go down our country road because it had a few small pot holes with water. It had been raining this week. I called fedex and they said they would make another attempt At delivery. She finally called today and asked my husband to meet her down the road to get our package. A UPS driver came down our road 3 times this week no problems. My husband and I got into a bad argument over... Read more

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