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1.4 Based on 606 reviews
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  • Customers like
    • Bad very bad 5
    • Nada 5
    • Shipping 5
  • Customers don't like
    • Very poor customer service 89
    • Delivery service 61
    • Being lied to 27

I STILL have received no word, no apology, no effort to make it right from Federal Express. Amazingly,Fed Ex ran my expensive gift through a roller machine, apparently threw the box away when it popped out from the rugged treatment of their customer supplied envelope, and delivered an empty, torn and battered envelope to me...no gift enclosed. BEWARE THAT IF YOU SEND ANYTHING except flat paper in their regular envelope, it stands a significant... Read more

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  • From mobile
  • 1 day ago
  • #870975

Blow out b***ns yeah boy.

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  • From mobile
  • 1 day ago
  • #870864

They are terrible. Randy Adams who is a dispatcher is a ***. He hung up on me after my package never came.

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Had an item shipped that should have been here by now. It got to within 38 miles of my house and then went to 75 miles away from my house in the opposite direction. It was close to my house two days ago and now it's taking an additional 2 days to arrive, according to their tracking. Also had a package shipped from Amazon via SmartPost and it "NEVER" arrived. I quit buying from Amazon because of this. Unfortunately, I wasn't aware that my... Read more

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The package has been sitting somewhere, undelivered for 8 days now. Nobody seems to know where. The FedEx International Customer Service office says that the local Amman office tells them that some sort of customs charge is due, but the International office doesn't know where the local office is located so the customs charge can be paid. Tomorrow is day 9 (after the date of promised delivery). I've been on the phone with FedEx probably... Read more

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  • From mobile
  • Jun 20
  • #868509

2 deliveries never arrived. Im tired of this ***.

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I'm on disability and home all day long. the driver will not knock on my door and I have no idea if they have delivered the package unless i walk out the door and go down the hall to the mail area. My first order was stolen and company sent me another and again the driver did not knock on my door just left it. The drive should not leave packages at the front door of an apartment building. It took forever for me to reach customer service. I was... Read more

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As a former employee that recently quit... Fedex is main concern isn't the customer it's the buck...The insurance they offer is a scam 98% of the time they will not pay..The customer service i've been mentioning is very poor nobody in that dept have clue in how to help or answer anyone concerns ...the software they offer their customers sucks its slow and hard to use... The ground service is great but i feel sorry for all the contractors and... Read more

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Im thinking this is a waste of my time but hete goes. I am in a one br appt. I sit by the door. I have been home and awake all day. The ups driver came. I opened the door, and on the floor lays a fed ex 'sorry we missrd you'. The ups driver said he had 3 other people today with the same complaint about this driver. Apparently he can do a terrible job and keep making the big bucks. Well, not if I were his supervisor. I called customer service.... Read more

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  • From mobile
  • Jun 14
  • #865426

Picked up at shipper.. was to be Priority! !over nite.. was never scanned. . Now its lost. . Was almost a week ago.. and they have nothing. . No idea! !!very unhappy about this.. this is something that pertaining to my business. . Makes me look bad for my clients. . Very unhappy. Have spent alot of time.. trying to track this package

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