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Failure to deliver OVERNIGHT PRIORITY for Mother's Day
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May 9, 2008 Fedex complaint |
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On May 1st, I ordered a lei from the Hawaiian Lei Co. for my mother to be delivered 5/9/08 prior to 10:30 am, PDT. I asked to be told if I had to change the shipping date to the 8th in order to have it by noon today.
FedEx sent my parcel to LAX instead of Oakland, and they steadfastly refuse to deliver it today. They can't even guarantee it for tomorrow.
It is after 5 pm in Northern CA, and I'm on hold with a "Customer Advocate" in Dallas. She can't locate my parcel, my mother doesn't have her flowers, and I will never use FedEx for anything ever again.
My mother is 82, she deserved her flowers, and FedEx had the audacity to tell me to find a local vendor to replace what I had ordered from Hawaii.
If Hawaiian flowers were available in CA, I would have done precisely that. The Hawaiian Lei Co. has promised to refund my money, but I do not have the credit on my card yet.
The FedEx "Customer Advocate" in Dallas just can't seem to get her act together. Where does FedEx find these people? They certainly do not provide any "service".
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1. Written by Christine, on 10-05-2008 03:46
I can relate. Fedex did the same thing with my wedding. i was supposed to get my veil (that i custom ordered and had custom made) two days before my wedding. they actually LOST my delivery and i NEVER got my veil. i cried all day because it was an exact replica of my mother's veil on her wedding day. needless to say, i got my money back but i will never ever use fedex again. i can never get my wedding day back! i understand how you feel. i don't think it was the flower company's fault though. they look like they credited you back right away. i never got a credit back from the seamstress who sewed my veil. i bugged fedex for a week and got then to reimburse me in full. you should see if fedex will also give you some $$ for your loss.
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2. Written by The Hawaiian Lei Company, on 09-05-2008 20:08
Aloha Ms Snyder,
We are terribly sorry about the FedEx mishap. Please know that this is not the norm, but FedEx is trying their best during a busy shipping week for Mother's Day. We fulfilled your order and did not foresee a problem would occur with FedEx. We are currently filing a claim with FedEx and we did credit you back in full today (same day you called us.)
See details:
Transaction ID: VXJE2BE4FB5C
Transaction Type: C(Credit) 5/9/08
Amount: USD 82.00
We are so sorry and we have made personal arrangements with you via one of our customer representatives for something special.
Mahalo,
The Hawaiian Lei Company
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