I ordered something shipped Fedex Ground. They attempted to deliver it on Friday, when I was not home. They left a package slip. I waited all day Monday. Never came. No package slip left. I called customer service. They claimed I was not home (not true). I had to work on Tuesday, so they said it would be delivered Wednesday morning. I waited all day Wednesday. Called at 4:30 pm. They said it was on the truck and would be delivered by 8 pm. Never came. I contacted customer service again, and they claimed that no delivery times are ever guaranteed with Fedex ground. They deliver the package when they can. I've never had these problems with post office or UPS.


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1. Written by Forsberg, on 12-01-2010 14:21

47 inch LCD TV just left on my very visible doorstep by a Fed-Ex driver @1.30 PM. Was he planning to come back for this desirable, expensive electronic or did he really expect it to be there when the normal return from work time in this neighborhood is after 6 PM? 

 

WHAT WAS HE THINKING, OR WAS HE THINKING????

2. Written by smeyer6815, on 19-12-2009 11:25

I had a similar situation and was told that their home delivery drivers are not employees. They have no authority over them. I took a day off work to be available to sign for my package. The driver said that i was not home. Customer service has said there is nothing they can do because they have no authority over their drivers, like UPS does.

3. Written by John, on 01-09-2008 11:28

For those that use carrier service like Ground or UPS, one should have an understanding of thses companies shipping guidelines before shipping. Ground does not operate like UPS and UPS does not operate like Ground. I do know Ground is day specific and not time specific..if you want a package at a specific time try using Express.

4. Written by Gary, on 26-06-2008 17:25

Never, ever use FedEx Ground. I shipped some documents to a business that closed at 5:00 PM. It took from Friday afternoon until Wednesday afternoon to to the next county. Next time I'll use UPS or just walk it over. 

 

Keep clear of ground!

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