Updates to the review posted by author:
Original review:
Now come the really *** part:
I filed a claim for the lost package with FedEx. They send a check - made out to the manufacturer (not the company that sold it to me) and my address. I send the check to the manufacturer with copies to the vendor, but then FedEx sends me an e-mail stating that the check has been voided, and that I have to resubmit a claim or have the vendor resubmit a claim with a "waiver" and also blatantly stating that "ALL CLAIMS ACTION" has been stopped by FedEx on this claim.
So get this, they cause a problem by losing a shipment, they cause another problem by sending a wrong check to the wrong party, they demand a "waiver", and then they stop all claims action.
Now the whole fiasco has to be started all over again.
How is that for a service company?
I filed a claim for the lost package with FedEx. They send a check - made out to the manufacturer (not the company that sold it to me) and my address. I send the check to the manufacturer with copies to the vendor, but then FedEx sends me an e-mail stating that the check has been voided, and that I have to resubmit a claim or have the vendor resubmit a claim with a "waiver" and also blatantly stating that "ALL CLAIMS ACTION" has been stopped by FedEx on this claim.
So get this, they cause a problem by losing a shipment, they cause another problem by sending a wrong check to the wrong party, they demand a "waiver", and then they stop all claims action.
Now the whole fiasco has to be started all over again.
How is that for a service company?
Apr 26, 10:41 PM
In my book, FedEx Ground (and FedEx in general) just took last place in delivery (or should I say - undelivery) services. They are absolutely the worst. Now that's saying something when their competition is UPS and the US Postal Service. Of all packages I've ever had delivered (and I get at least 2-3 per week) the most problems were with FedEx. These guys are 9 to 5'ers and they certainly act like they could do no wrong. You can't get them on the phone. They don't answer e-mails. They don't work weekends. They attempt deliveries only once. They hire incompetents (for the most part), although in this area I must say that they do have guys that do try their best against a corporation that only cares about stuffing their executive's pockets.
If they miss a delivery - which for working families - this is 100% of the time. They make you go miles and miles to retrieve your package. And heaven forbid if you should come during their warehouse's coffee break. It's at least 45 minutes before anyone will acknowledge you're even there".
How they stay in business - who knows??
I'll take UPS any day/. I have packages from on line vendors delivered the day after I order?. Now that is service:. USPS is also one of the best and cheapest there is:. 2-3 days from anywhere in the country - now how can you beat that?
Sack FedEx!. They are expensive, rude, and definitely not worth it/.
Their claim service is non existent|. Try filing a claim - good luck with that one. 1290966
If they miss a delivery - which for working families - this is 100% of the time. They make you go miles and miles to retrieve your package. And heaven forbid if you should come during their warehouse's coffee break. It's at least 45 minutes before anyone will acknowledge you're even there".
How they stay in business - who knows??
I'll take UPS any day/. I have packages from on line vendors delivered the day after I order?. Now that is service:. USPS is also one of the best and cheapest there is:. 2-3 days from anywhere in the country - now how can you beat that?
Sack FedEx!. They are expensive, rude, and definitely not worth it/.
Their claim service is non existent|. Try filing a claim - good luck with that one. 1290966
 Comments (8) |
| 1. Written by Erzla on February 14, 2012 from london, england, UK FedEx never deliver on time i have had many problems with deliveries have since told companies not to use them as they are Unreliable also have had Items go missing before they are a shite company  |
| 2. Written by bodiroti on August 19, 2011 from ottawa, ontario, CA Exactly why i will never do business with anyone who ships FedEx. They make it impossible for me to get the packages as they only deliver when I'm not home and I can't travel 3 hour round trip to their warehouse to pick it up myself. what a useless company. Adn the worst customer service of any business I have ever sealth with. Most frustrating experience I have ever had with any company. |
| 3. Written by elvester on July 7, 2011 from robbins, north carolina, US WHEN YOU CAN USE THE POST OFFICE. |
| 4. Written by leaner on June 18, 2011 from springfield, illinois, US FedEx Express and FedEx Ground/Home delivery are two separate divisions under the FedEx umbrella. Express employees are company employees while Ground/Home Delivery are not. Sadly, Ground/Home delivery are operated by independant contractors who are not held to the same standards as Express employees. You may get a good one...or it may be the courier from hades. I have had issues with Ground/Home delivery myself - and I am a 30 year courier of Express! I have the local Ground managers # and, trust me - I DON'T hesitate to call in if I see or hear of a Ground/ Home delivery driver mistreating a customer or package. I personally HATE having any unhappy customers as I see the same people sometimes daily for years. And it's very nice to see a smiling face rather than frown. |
| 5. Written by speedygonzalez on June 12, 2011 from albuquerque, new mexico, US I use FedEx all the time and have had one delay due to bad weather, the postal service and UPS are the worst for me I cant ship or count on receiving anything from both without getting here damaged. |
| 6. Written by consumer on April 27, 2011 from oklahoma city, oklahoma, US If sent express, it is guaranteed to be there by a certain time, weather permitting. Just because the road by your house might be clear, doesnt mean surrounding areas are clear. Even if you send a package to an address in the same city, it could be re-routed to another city then back again. Packages do not go from point A to point B. |
| 7. Written by Interested on April 26, 2011 from -, -, - FedEx is the worse! I rarely do business with anyone who uses them. The won't deliver during any kind of weather, even rain. I paid extra for an overnight package, but they were afraid of the snow--a storm that didn't happen. If there are no other deliveries on the major highway I live on, they won't bring it until they have a delivery. I called in a complaint and the guy that had the franchise begged me to call and tell them it was a misunderstanding (it was an order I made for my STATE job they delivered to my house, which is a big no-no!) I guess they get a big fine of about $500.00 each complaint, but it does no good whatsoever. I used to use them, but went to UPS instead. |
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