Pissed Consumer - FedEx HQ not responsive

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FedEx HQ not responsive

May 7, 2008

Fedex complaint by Paulwil

I have observed on multiple occasions Federal Express tractor-trailer trucks operating in an unsafe manner. Generally, it is excessive speed, but I have also seen erratic lane changes several times.

When I have attempted to call the Federal Express customer contact center, they are anything but helpful. They usually tell me I have called the wrong number, even though I am dialing the exact phone number printed on the trailer.

When I am finally able to get a customer service agent from Federal Express to take down my complaint, I have requested someone call me back to acknowledge receipt of my call, but not once have I received a return call.

Several weeks ago, I wrote to the President of Federal Express about these same issues. One of his assistants did call me, but the individual was anything but cordial, acknowledged receipt of the letter, and then terminated the call without even saying goodbye.

Many tractor-trailer trucks weigh as much as 80,000 pounds, which is 25 times as much as the average passenger car. They take much longer to stop and are more susceptible to high winds. Most of the Federal Express tractor-trailer fleet consists of double-trailers which are heavier, harder to stop, and more dangerous in high winds or wet roads.

From the driver’s seat of my car, it appears to me that Federal Express is not interested in operating their fleet of tractor-trailers safely. Perhaps a letter from your office will persuade them to take highway safety more seriously.

Thank you for your assistance in this matter.

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