FedEx

Family member mugged while traveling. I had to overnight passport and $ so they could return home on time.

Paid for Priority Overnight. Fed Ex employee guaranteed noon arrival. I verified guarantee 3 times with that employee. Package arrived 1:24.

Great deal of stress trying to track package for an hour when hadn't arrived - couldn't connect with human being.

When trying to get refund spent a great deal of time online, on phone again trying to get to human being. Finally did, was told weather was the delay reason, not eligible for the refund. I explained that the weather events happened before not after I shipped the package and so I could have been warned when shipping that it may be delayed. I would have made a different choice if I had known.

I also explained the tracking history shows that package was on a truck in the area of town where it was to be delivered, at 8:51.

Weather is not the reason this particular package was late. Got denied, asked to speak to someone higher up, was transferred to someone lower level customer service who was the only helpful person to me today - she got me transferred to the revenue department again. Told me same things, I said same things. I was calm, didn't raise my voice, was respectful.

When I said I didn't accept the reason for the refund denial, the Revenue Dept. representative said, "since this is the final resolution I will hang up now".

I began to ask for an address to send a written appeal, but was cut off before I finished my request.

What happened to my family has been difficult and this experience made it worse. But the fact is, it doesn't matter the reason why the package needed to be there on time, it just matters that I paid for a service that failed and the responsible company refuses to honor the money back guarantee.

I had an item that I paid over $100 being delivered. Once I tracked it showed delivered to my business, however was not there.

Once I followed up again they said it was delivered and signed for after 6:00 at my business and signed for by Me. Well my business closed at 5:00 PM and I was never even there, I was at my 2nd shift job and for them to tell me I signed for it, really made me upset. So I dont know where my item is.

Once I did a claim they sent me a message that it was delivered properly and I needed to contact the seller. That is BS it was not left or signed by me, I couldnt have been there cause I was already at work since 3:00 terrible customer service and no reply back from FedEx when I told them I was not there, my package was not there and they lied I signed for it.

This is the third delivery within a week that has not reached my home and I am beginning to wonder why this keeps happening to me. I placed an order that was supposed to arrive today.

The Order Number is 724854****82. When it never arrived, I went to the FedEx website to track it -- and saw the words "We tried to deliver" on the website. My question is: for what reason? I was at home waiting the entire time.

I received deliveries from other merchants with no problem, including another delivery from the same merchant that was sending items via FedEx. If others managed to deliver to me with no problem, why did FedEx not manage to deliver? Did they go to a wrong address? Did they even bother to try to deliver?

I am asking because this is the third delivery this week that has failed to arrive at my home address, and I have been at home at the times during which they were scheduled to be delivered. There is one other delivery service that refuses to deliver to my home for reasons that are beyond preposterous and I have complained to every agency and then some about their refusal, but the story is beyond ridiculous and no normal person could ever justify their refusal to deliver to me. However, I have not had that problem with FedEx, but after three deliveries in a week did not reach me, that is cause for alarm. I can be reached by telephone over two different numbers and have multiple email addresses and a fax number if there are special reasons that deliveries cannot be made.

I may be pushing the panic button now, but when I am at home, do not leave at any time, not even to throw out trash, the problem is not because I am not at home.

I do think I deserve some sort of explanation beyond just saying "We tried to deliver." The items being delivered are needed, and I have to ask what is the reason that the delivery was not made. It's a sensible question that deserves a sensible answer.

On 10/24/2023 at 1308 (1:08p PST) a driver intentionally falsified the scan for my package with Tracking No: 711289****98 which was supposed to be delivered today (10-24-2023) estimated between 11:20am and 3:20pm. The driver claimed a "Security Delay" which meant a gate code was needed at 1308 (1:08P PST) to enter the main gate to deliver my package.

This is untrue because both the main gate located on Charleston Blvd and the side gate located on Jones Blvd are ALWAYS open during the business hours of the Leasing Office of Tiffany Place Apartments (the apartment complex that I reside in) Monday thru Saturday from 0800-**** (a-5:30p PST). The gate was open when the driver claimed it was NOT and was open the 3x times at 13I9 (1:19p 23mins 13sec), 1554 (3:54p for 16mins 47sec), and 1616 (4:16p for 3mins 3secs)) called FedEx to complain. At no time did I ever get any assistance for a package that was supposed to be delivered today and incorrectly and intentionally mis-scanned by the driver. I am leaving tomorrow on a 12a flight back home and will not have the items I ordered for a family party.

I receive my diabetic medication via FedEx, is this the type of employee that is employed by FedEx that purposely mis-scan packages? I am so thankful this was NOT my insulin because I would be screwed. I was given Case No: C-12615**** during 1st call and C-12616**** given by Supervisor Sergio during the 2nd call.

I have time-stamped photos to support my claim which are available upon request. I will be filing complaints with the Attorney General's Office, Oriental Trading, and the BBB regarding this issue.

Driver keeps leaving packages by the road instead of placing on porch. Two weeks ago he left a 3500 dollar solar generator with big letters on the box,reading "Jackaby" printed on the box, right by the road.

It is a miracle it did not get stolen. I hurt myself and my 12 year old daughter hurt her back as we struggled to get it in. The supervisor of FedEX in Braselton GA promised they would not do again after I contacted BBB. They did not contact me until I contacted BBB despite repeated calls to customer service and repeated promises they would call.

To get me to remove of of BBB they promised the moon and one week later did it again. Worst company in the world for service. Horrible. This time they blocked my steps and I can not go down and no one can come up.

Heavy rain is moving in. I am under lift restrictions and getting ready to have surgery for a complication. I would not have ordered anything else if FEdEX had not promised me this was resolDriver keeps leaving packages by the road instead of placing on porch. Two weeks ago he left a 3500 dollar solar generator with big letters on the box,reading "Jackaby" printed on the box, right by the road.

It is a miracle it did not get stolen. I hurt myself and my 12 year old daughter hurt her back as we struggled to get it in. The supervisor of FedEX in Braselton GA promised they would not do again after I contacted BBB. They did not contact me until I contacted BBB despite repeated calls to customer service and repeated promises they would call.

To get me to remove of of BBB they promised the moon and one week later did it again. Worst company in the world for service. Horrible. This time they blocked my steps and I can not go down and no one can come up.

Heavy rain is moving in.

I am under lift restrictions and getting ready to have surgery for a complication. I would not have ordered anything else if FEdEX had not promised me this was resolved.