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1.4 Based on 810 reviews
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  • Customers like
    • Nada 6
    • No good 5
    • Shipping 5
  • Customers don't like
    • Very poor customer service 91
    • Delivery service 63
    • Being lied to 28

Purchased an item from an eBay seller on 1/5 and paid $14 to have it shipped priority mail, but the ***-artist instead chose to ship it via FedEx. 11 days later, and it still hasn't arrived! It's been bouncing around the country, from AZ to NM to OK, and actually made it to Chicago which is 30 miles from here on 1/13, but tracking now shows it in Berlin, WI which is 184 miles away! I've yet to receive a fragile item through this company that... Read more

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Instruct my mail order people not to use fed ex if possible. I see the truck double parked at my building and the fed ex guy runs in, rings the bell, then puts stickers on the door to pick up at facility. The facility is in Timbuktu. Way to far for convenience. Wha a nightmare. Finally our new owners allowed them a key to get into the building. Do you think they deliver to each apartment like UPS? No they dump the packages in the vestibule. How... Read more

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l've had the worst day because of FedEx today. I ordered an iphone 6s off amazon to be delivered to me through expedited shipping. It arrived at the airport facility within a day and was at the fedex office the next morning. i thought this was great and i called customer service to ask if i could pick it up in person rather than wait two more days for delivery. first rep i called said it should be fine, she had to confirm with the office. i got... Read more

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To whom it may concern, I am writing this letter to hopefully get some relief and express my sheer disappointment with your company. On 1/14/17 stayed home in hopes of receiving a really exclusive sold out item. Not only did the driver not knock on my door, he did not follow the delivery instructions "do not leave this package unsecured". I do not have a porch, or secured area where a package should be left. On this day, this driver not only was... Read more

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FedEx continues to send me updated notices of ongoing delays in delivering my package. This morning I received a note that that the package was out for delivery (again). This evening, I received the follow up note that they have technical issues with delivery (again) and delayed the delivery for the 3rd time. I live in a new neighborhood and I think their GPS doesnt show the new development yet. Ive filed my complaint with Costco and asked if... Read more

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My Son ordered a deluxe lift chair for his father . The chair was to small and we had to returned it back to the company. I call FedEx for a pick up. I explained to the person that my poor husband ware sick in hospital and was not able to feed his self and will they make an exception to come before 12N. No FedEx. I called back a asked the FedEx to come anytime after 4PM. I was told they sent a messaged to change the pick-up. I came back home... Read more

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The drivers just don't tell the truth not saying that is unusual. I am a retired police of 30 years and recently, I had to deal with Fedex on 2 different occasions . The first time the guy never showed up but said "no one was at home" oddly enough I was at home all day. I stayed home just to wait for them to deliver it never happened. I had to go to a local store to get my items. The second time I called and asked them early on to send the... Read more

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  • From mobile
  • Jan 13
  • #990575

Don't believe them or the tracking website, they are so far behind on shipping the packages it would be quicker to pick it up at the shipping bay, they will flat out lie to you next time using UPS

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  • From mobile
  • Jan 13
  • #990256

I simply get better shipping/mailing service with USPS. Package tracking appears to be more up to date, and delays are promptly transmitted when a problem occurs. Just my humble, learned, personal experience with CONUS mailings. USPS is more prompt, over UPS and FEDEX.

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FedEx refused a package that didn't need a signature and no one was home to refuse it and sent the package back to the shipper without contacting me. Now they lost my package somewhere back in CA and was suppose to call me back today and let me know they found it. Well I never received a call today and these are some of the sorriest mother *** I will deal with. They wanted me to repurchase the item and then IF they find the package they will... Read more

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