Anonymous
map-marker Augusta, Maine

FedEx customer service is impossible

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I was just trying to get a live person, not a virtual assistant that keeps repeating the same useless information. The telephone number says they will transfer you to a person, once you tell them why you are calling, but then they never do, they just give you the same info over and over and then they hang up on you. When you use the chat, it is the same thing, you can never get a live person, just a recorded run-around, and then they refer you to the same customer service number! They are terrible.
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User's recommendation: Avoid dealing with them.

Hugh P Vmi

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Verified Reviewer
| map-marker Tryon, North Carolina

Terrible Service

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FedEx claimed that no one was home to sign for delivery at 10:15. Not only was I home, but I spent the morning working near my front door. There was no door tag of course. Previously, they claimed to deliver a package, but tracking said it was left at a non-existent address 40 miles away in another town. Before that, they let a gourmet cheese order spoil by cycling it between two cities in another state. I have to be in dire straits to order anything from a supplier that uses FedEx.
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User's recommendation: Don't use FedEx

Ann-Marie D Wmm

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Verified Buyer
|

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Verified Reviewer
| map-marker Crestone, Colorado

Package stuck in France

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FedEx - Package stuck in France

My package has been stuck at R-CDG hub in France for days and is listed as an Exception.

It's a 2" wood carving of the Holy Family (Joseph, Mary and Baby Jesus) for my 95-year-old mother. A mini Nativity carving from HolyArt in Italy as a (pre) Christmas present.

The shipping I paid for should have it arriving no later than 12/18/23.

The FedEx website has no info as to why an Exception was slapped on the package so it cannot be fixed.

Previous customers have noted that when this happens it can take months, and at times will never arrive.

FedEx no longer employs human beings to answer phones, which was one of the reasons I used them. They're now as inept at delivery as UPS and USPS.

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User's recommendation: Do not use FedEx

Anonymous
map-marker Saint Paul, Minnesota

Delivery

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I have already made a complaint a few times within a week about my package being delivered to the wrong adresss i have not been giving any new update on where my package is or if have been found I would like to start end process with getting me a refund I dont want the package anymore and would like my money back its been a week any you guys have investigated absolutely nothing about my missing package that you guys delivered to the wrong address I cant get in touch with customer service and Im ready to be refunded and done with this situation it should not take a full week to figure out where my package is

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User's recommendation: Take missing and wrong deliver packages serious

1 comment
Guest

You need to file a police report then call the online retailer.

Traci F Zti

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Verified Reviewer
| map-marker Chipley, Florida

My check being delivered is so late

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I've been waiting for my check being delivered on 02/14/24 between 10-2. I have YET to this package causing me so much inconvenience!!!
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User's recommendation: Go somewhere else

Try K

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Verified Reviewer

Can not contact customer services just only route around with a voice

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FedEx better update system whenever need to talk with real person just allow the key button, try many times but still system, what a mess ,
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Pros:
  • Change and update the system

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Parkersburg, West Virginia

Wrong delivery address

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The customer rep was very helpful and easy to talk too! I explained the situation and she assured me it was probably a driver mistake .My home had a number on the door but it was not the same number as the package.
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Anonymous
map-marker Fond Du Lac, Wisconsin

It sucks!

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Packages NEVER delivered on time, or even to my address!!! Horrible company!!! Never use them, you'll be lucky if you ever get your stuff!
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Anonymous
map-marker Sarasota, Florida

Missing package

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FedEx - Missing package
Tracking number for missing package. 786857****88 My package was left on the ground in the mailbox area of a condo complex. I have a photo. It was delivered Wednesday, November 29th at 6:50pm. The package was not delivered to my door and now its gone missing. I am very disappointed at the delivery service especially this time of year when theft is high. Id like someone to please look into who the driver was and why they did not deliver the package properly! Kim Valu 810-228-****
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David W Mov

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Verified Reviewer
| map-marker Castalian Springs, Tennessee

Horrible service, horrible customer service. They're just horrible.

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Delivery expected on Jan 17. I received an email and text every day indicating delivery would occur that day.

I finally cancelled delivery on the 30th. We did have bad weather for 5 days and understand a delay but why keep sending messages to indicate delivery every day?

Received thawed and stinky pizzas on 1/30 that should have been delivered 1/16. Why deliver them when it says right on the box PERISHABLE with a must deliver by date?

Delivery to the wrong address happens 8 out of 10 times with FedEx. It does not happen with USPS or UPS.

Only FedEx.

Customer service will only tell you what you can see with the tracking # online. Don't expect any help from them.

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User's recommendation: Use USPS or UPS.

Anonymous
map-marker Parkersburg, West Virginia

Delivered to wrong address

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The service rep was excellent and took care of my complaint quickly and efficiently! I have no other issues with fedx. They are always reliable.
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User's recommendation: Talk to your rep at the FedX store!

Marilynn H Mkc

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Verified Reviewer

Did not Receive Package as Indicated

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They indicated that they tried to deliver my package, but no one was home. I was home the whole time when so received the tex message from FEDEX.
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Preferred solution: Nothing they finally delivered today.

User's recommendation: Always Keep your Tracking Number

Anonymous
map-marker Garland, Texas

You must have the wrong address on my delivery. I only have one address.

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You say you have tried to deliver 3 different times. Your trucks are in my gated area 2 to 3 times a day and they never have a problem getting in the gate. You must be going to the wrong address. My address is: 4005 Appian Way Arlington, Tx. 76013 Gate code is 1836 Please put it on my porch in a dry area. Thank you Stephen Barron Your driver can Text me at 214.505.7373 if they do have any questions.
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User's recommendation: I haven’t ever had a problem with FedEx

John W Qwq

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Verified Reviewer
| map-marker Coppell, Texas

Delivery to wrong address please go back in pick back up

FedEx - Delivery to wrong address please go back in pick back up
FedEx - Delivery to wrong address please go back in pick back up - Image 2
FedEx - Delivery to wrong address please go back in pick back up - Image 3
Just tell the driver to go and pick up package and Ill pick up at store location the picture the driver took of my package delivered was not my door I dont know what door they delivered my package my address is 8337 Patricia st Chalmette La 70043 I dont know the address they delivered that please tell me and I will go pick up my self
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Loss:
$80

User's recommendation: Please help

Maera M

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Verified Reviewer
| map-marker Oakland, Tennessee

Lost package

Has been out for delivery three different days and is still not here. Spoke with Paula a customer service supervisor last night who assured me it would be here by 1 oclock today. Still not here. What in the world is going on at FedEx! Is my package lost and if so I need you need to re-order it for me!
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