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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.
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Fedex - Slow as molasses. Fabricated tracking and no accountability.

Expecting package from California to New Mexico. Expected delivery was supposed to be the 6th of Dec. When I looked on Fedex tracking on the 4th of Dec. the dates for the 5th were already posted? Expected date of delivery was suddenly changed to 13th of Dec. And Post Office still hasnt recieved any data. 17 day delivery for 900 mile delivery? Definitely wont trust snailpost again.
Company wrote 0 public responses to the review from Dec 10.
1.0
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Price Affordability
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#1420116
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Fedex - Wow arc is a joke

I have a video of fedex tossing a video over my fence and damage lights. Went through arc and it’s a joke.
Company wrote 0 public responses to the review from Dec 10.
#1420039
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I have called several times speaking with FedEx customer support for information on this package. I have been told several different stories from weather delay, unknown delay, and trailer is in transport always to the destination. I requested trace on this package and...
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Company wrote 0 private or public responses to the review from Dec 10.
2.1
I didn't like
  • Fed-ex shipping
#1419729
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Fedex - Lost iPad

My package is still out for delivery 10 days later no answer from fedx. Bullshit
Company wrote 0 public responses to the review from Dec 10.
1.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Turnaround Time
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#1419709
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Fedex - Delivery to wrong house

please stop using fedex smartpost, they are unreliable, my package was delivered to a house 4 doors down from me, luckily they brought my package to me. just let fedex have it start to finish. or use UPS.
Company wrote 0 public responses to the review from Dec 09.
#1419344
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Never again will i purchase an item if they use smartpost which should be called dumbslowpokes unbelievable i tracked package from texas it got within 2 hours from Charleston sc then got shipped further away to concord nc wtf y is this psrson still working with FedEx
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Company wrote 0 public responses to the review from Dec 09.
h.kitchener
h.kitchener

FedEx uses something they call "smart post" which means they deliver your package to your local post office who then delivers it in a timely fashion----or not. It is an intere...

#1419028
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Fedex - Bad Bad

FedEx somehow is using the US Postal Service for deliveries and whomever they’ve got doing this said they attempted delivery at 5:31 December 8. I don’t see how that could be true since the porch light is on and front door has been open all day with someone sitting 2 feet or less away on the couch waiting for delivery. please attempt delivery again today Saturday, December 8
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 08.
#1418724
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FedEx never rings the doorbell, even if you are at home. They simply stick a note onto my door and drive away. So every single FedEx package I have to redirect and even drive to the hub on occasion which is 35 min away from my house to pick up my parcel. This has been...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418692
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Of every company with which I've ever done business, FedEx is the worst. The only thing worse than the ability of FedEx to do anything they say they will, is the incompetence, unwillingness and lack of service anyone is sure to encounter while trying to have a FedEx...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
#1418595
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Fedex - Horrible

I have contacted FedEx with no resolution to the problem. They explained that it will take 2-7 business days to be at my local post office. They have already had it for 5 business days with no true "location" of my package. It left chicago yesterday via tracking was brought to Ohio then this morning was marked as in transit from Chicago AGAIN. Slowest delivery service I have ever seen
Company wrote 0 public responses to the review from Dec 08.
#1418560
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