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Pissed Consumer Interviews ?

Recently, ordered a tankless water heater. Well, Fedex claims my address in Gaffney, SC doesn't exist ... I guess our farm disappeared in the two weeks since the previous delivery ... Some genius at Spartanburg Fedex Terminal decides that no, I live in another city and redirects the water heater to an address in Charlotte, NC. No one bothered to pick up the phone and simply call little ole, me. When I looked on the mobile tracking app, I find it says the package was delivered to here in Gaffney. Immediately call Fedex. They insist, I really mean insist, they delivered it to the Farm in Gaffney. They try to claim the package is/must be incorrectly addressed ... I repeatedly tell them, no, this IS the correct address. You can guess it goes downhill from here ... They asked 24 hours to look into the matter. I gave them 24 hrs and called back. At first, I am told that the unit is being held in Charlotte Terminal. In process of waiting for the 'assigned customer service manager', I find out the truth of what happened with the misdirection of the water heater ... The 'assigned customer service manager' finally gets on the line, not knowing what I had just found out ... He makes a fatal mistake in my mind. He outright lies to me about the status. That Fedex found out nothing about the package and is insisting their records show proper delivery ... Yep, I nailed him on it. Matter is far from resolved. I have opened a Fedex claim. Not expecting quick resolution and will continue to roil on them in whatever form I can.

I will never use fedex again! Mailed a package on Monday, charged $82.00. Fedex calls me and tell me Kinko's should have put a commerical invoice on it..so now I drive back over to kinko's, where they give me a blase attitude. No apology for their incompetence....
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Company wrote 0 public responses to the review from May 09, 2008.
#120379
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I have observed on multiple occasions Federal Express tractor-trailer trucks operating in an unsafe manner. Generally, it is excessive speed, but I have also seen erratic lane changes several times. When I have attempted to call the Federal Express customer contact...
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Company wrote 0 private or public responses to the review from May 07, 2008.
#120184
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These people are ridiculous. I purchased a dell computer to replace one that was damaged (faulty power supply fried the motherboard, but it was 7 years old and served me well). In front of my home is a small business. It is more or less a room the prior homeowner had...
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Company wrote 0 private or public responses to the review from May 07, 2008.
#120120
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On May 2, 2008 I ordered a new phone through my carrier and had it shipped to my house in Jackson Heights, NY, a suburb of Queens. As many might not expect, Queens is a pretty difficult part of NYC to get through if one does not have a car. On May 5 upon discovering...
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Company wrote 0 private or public responses to the review from May 07, 2008.
Anonymous
Jamie

The deliveries ALWAYS go to the incorrect address.

Anonymous
Jamie

Fedex CONTINUES to deliver our packages. Let\'s Tom, ***, or Harry sign for them and we wind up having to spend hours hunting the items down. The LACK of customer service just...

#120077
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My package was supposed to be delivered by 6th May 2008. Been waiting for this package since the tracking said "On FedEx vehicle for delivery" at 8:15 A.M. Called Fedex 3 different times, when I told that my package would be delivered at 8 PM,8:30 PM, 9 PM....
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Company wrote 0 private or public responses to the review from May 06, 2008.
Anonymous
Happy Gedex customer

The fedex quote is wrong.... :roll It is \" The world on time \".. why didnt you just get the tracking number and demand that you get this delivered . What is due that day...

#120036
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Can not find Street, Incorrect address..... MY FOOT If fed ex can not locate my street, then they need a new map program! When I called customer service they were no help, did not care and were not real nice. Oh, how I wish Shippers would send all of my packages by...
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Company wrote 0 private or public responses to the review from May 06, 2008.
#119936
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This is the second package in two weeks FedEx has messed up on. First package they wouldn't leave after it was paid for, and was signed for to leave. To fix this I phoned them to pay taxes on it as soon as it left the states. Yesterday the courier would not give...
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Company wrote 0 public responses to the review from May 02, 2008.
#119625
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My Company ships often with FEDEX. Normally, accept twice, people at their Chandler,AZ Kinko's are friendly and helpful. The girl (a bit slanty eyed) came over to help and she looked at me like I just pissed her off. her attitude, her demeanor, and her behaviour...
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Company wrote 0 public responses to the review from May 01, 2008.
Anonymous
baby J

What did she do wrong exactly? Besides looking slanty eyed (By this I assume you mean Asian) and perhaps looking at you in what appeared, to you, to be a superior manner. G...

#119539
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So, at 3:51pm, they tried to drop off the package to me according to the website tracking . "the business was closed or customer was unavailable" My complaint is that I was home all afternoon with my sliding glass door open (about 2 feet from my front door),...
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Company wrote 0 public responses to the review from Apr 30, 2008.
#119473
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I thought fedex is a reputed comp, no any more...I recently shipped a package with 2 delivery with signatuer requirement ( as it was an imp. mail) but unfortunately there was nobody at the recepients address, so I call fedex to make it without signature. The *** tells...
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Company wrote 0 private or public responses to the review from Apr 30, 2008.
Anonymous
desmond lee

man u complaining bout some signatures man u cry baby forreal lol

#119471
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