Shelbey W

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Thieves.

FedEx - Thieves.
Updated by user Jan 03, 2022

I’ve reached out to them on twitter for help and they can’t even keep my case numbers straight. It’s like talking to a bot

Original review Jan 03, 2022
The drivers have straight up stolen my packages twice now. Not delivered to the wrong house, the truck never came down my street, yet the package Shows as delivered. Ive even sent them pictures showing the only footprints in my driveway are my own. Hope the drivers are enjoying my ps5 and my $100 worth of hair care products. Ill never let my purchases ship FedEx again.
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Loss:
$625

Preferred solution: Let the company propose a solution

User's recommendation: Use a different carrier.

StrawberryMilkTea

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Package never received.

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FedEx - Package never received.
FedEx - Package never received. - Image 2
FedEx - Package never received. - Image 3

I placed an order on November 6th around the afternoon, I bought 4 pairs of shoes. They were going to be seperate deliveries.

One from UPS and the other Fedex.Dont Fedex said it was delivered, so i assumed it was at my Apt. office because nothing was placed in front of my door. I double checked and nothing. I even called Fedex customer service, but to no avail they weren't sure either.

I ended up filing a claim a few days ago with Fedex. I'm currently waiting for them to call me back about any information regarding my package. It's officially been more than 3 days since making this purchase. I would like to know where my package is and if not i would just like a refund or for it to be resent not through Fedex.

This is the first time this has ever happened. And this is the worst experience I've had.

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Anonymous
map-marker Orange, California

Did not receive all item's on delivery

Fed Ex lied.. they claimed that they delivered a package at my house on 5/14/22 at 11:14 am however no package came. I have surveillance cameras all around my house and the street. No Fed Ex was ever came. I have complained and after 7 days.. still no response from Fed Ex. Bad business I would never use them again.
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User's recommendation: Don’t use Fed Ex unless signature is required

Resolved
Gail A Yto

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Resolved: FedEx did not deliver when I needed it

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Updated by user Feb 14, 2022

not really resolved and was not offered any discounts etc. But it's old news now. Just wanted to vent and warn people not to expect a whole lot from either company..

Updated by user Feb 14, 2022

I think both Walmart and FedEx owe me an apology. Doubt that will happen since it's old news now, but to say that it's resolved really doesn't cover it.

I will mark it resolved even though it was poor service and no solution was proposed. All I can do is not use...

Updated by user Jan 14, 2022

still don't know why package bounced around and delayed delivery.

Original review Feb 14, 2022
Between Walmart and FedEx it took almost a month to get meds delivered. First Walmart couldn't find it, but then they did.

Then claimed they didn't have a tracking number. Finally got a # and it showed package going all around PA, before it finally arrived. Got a message from FedEx I wasn't present to sign for package, ( didn't require) wasted time with that BS Not exaggerating it really did take a month. Obviously never using Walmart for RX.

Just hope FedEx cleans up their act. Never got any answers from them other than " package returned since nobody signed for it" Never got any such notice so don't know what to think!
I guess it's considered resolved but I feel I should at least get an apology for poor service .
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Pros:
  • Usually ok
Cons:
  • Sketchy response to inquiries

Preferred solution: Let the company propose a solution

User's recommendation: Stay on top of deliveries and keep going

Resolved
Mary J Yzq

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| map-marker Columbia, Maryland

Resolved: Please I need help desperately

Updated by user Jan 03, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jan 03, 2022
Hello, My name is Mary Johnson and you helped me so much 2 years ago and now I need you again. On 12/20/2021 (Monday), my 401K company contacted fed-ex to overnight me a check.

I received tracking info from the company. The very next day, Tuesday (12/21/2021) the information from Fed-ex was Shipping DELAYED. Each time I reached out to their customer service department, I was told terrible stories, i.e. attempts were made to deliver, no one was there, delivered after hours and the list goes on and on.

Finally, after my 20th call to them, I asked them to please deliver to one of fed-ex locations so that I could pick up the item. OMG! It really took a turn for the worst, it was never delivered and every time, I called I was told that it is in transit to the location. I am a 69 year old disabled senior with all types of ailments which hinders me from walking well and other health issues.

Each time I went to the location that they told me the check was, it wasn't there. I had to take an Uber several times only to be told that my package was not there. Finally, on Friday, 12/24/2021 after I really lost it with all of their lies and no one could not tell me where my package was, I paid an uber driver to take me to the main fed-ex location in Washington, DC which is eckington place, né. The very nice lady located my package and it was never on the "truck for delivery".

The tracking number is 775554****96. I have all the proof if needed for the way this incident was handled. I am requesting that someone contact Fed-ex and I want them to pay $35.00 overnight fee, the $121.00 in uber fees and mental stress in the amount of $250.00. I am seeking a total of $406.00.

This incident had nothing to do with the Christmas rush, it had all to do with the carelessness of the way fed-ex is treating their customers and the way they do not train their on the phone customer service staff.
I can be reached at 202-372-**** and 292****-**** Ext200. Please can someone please help me.

I have begged and requested that a manager contact me frtom Fed-ex to no avail. At this point, I need your company to intervene for me and get the money that is rightfully mine.
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Loss:
$406
Cons:
  • Attempt to deliver 1 time the day it is said to come
  • Cannot keep a promess
  • Bad delivery

Preferred solution: Full refund

Anonymous
map-marker Fayetteville, West Virginia

Loss of a family heirloom ring

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I shipped a family heirloom ring to the great-granddaughter of the original owner and the package was insured for over $2000. For some unknown reason the package got held overnight with no explanation in the NC facility.

Then the package was delivered to the wrong address and signed for by someone that one knows and was not the person listed for direct signature. FedEx originally said they would return to the address to retrieve the package, now a few weeks later and they are saying that they did nothing wrong and the package was delivered correctly.

Personally I think that someone in FedEx has stolen the ring and it is not an item that can just be replaced by purchasing another ring.

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User's recommendation: Do Not Use FedEx, they "misdeliver" high value packages then claim they did nothing wrong.

Levente S Scu

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| map-marker Dublin, Dublin

Fix up your taxes, FedEx.

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Alright, so I bought a phone on eBay, and I already paid off the duty tax etc.

And then later on, I get an email from FedEx saying I need to pay 80$ for Duty Tax, so I called their custom support number and they said if I won't pay it I will not receive my package. I told them the whole situation but they said you won't get the parcel if you don't pay it off, and will get a letter saying pay it.

Well, I GOT THE PACKAGE. I didn't even care at that point. But then, I get a letter, IN MY MAILBOX, saying pay up 120$ in Duty Tax because I didn't pay it off yet and the extra is a fine for paying late. I was PISSED.

I didn't care, but then I got ANOTHER LETTER, stating I will have to attend court and deal with legal problems if I don't pay in 7 days. So I paid it off, but I am still pissed.

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Loss:
$87
Pros:
  • No contact delivery
  • Fast delivery
Cons:
  • Messed up customer service
  • Unreasonable taxes

Preferred solution: Full refund

User's recommendation: Use USPS or UPS instead.

Anonymous
map-marker Mobile, Alabama

Didn’t receive my package twice!

I was sent a birthday gift from my cousin, it said delivered I never got it, so she called the company and they sent another one out still didnt get my package and said it was delivered again I was home & no one came near my porch. Its a sad day when you cant get your mail/ delivered. FedEx should be held accountable its very stressful. uPS and Amazon are amazing. I will never use FedEx my self
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User's recommendation: Don’t order if FedEx has to ship your packages

Anonymous
map-marker Louisville, Kentucky

Not delivering package

FedEx - Not delivering package
Fedex has been delivering packages to a mailbox on the edge of the road in a rural area where anyone can pick it up then say they delivered it to front door . Also deliver to wrong house and put it in the middle of the driveway and say delivered to front door . They lost a $250 truck starter , two Kia front fenders $168, car parts from Rickauto $78 and a mini donut machine $283 . Have filed complaints and no call back . Filed a claim and was denied since they show delivered I think the driver must take them home ! Called a local phone number that I had to get from a driver since Fedex will not give it out . Was told they had to investigate but still nothing yet .
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User's recommendation: Don’t ship with Fedex !

Jodi A Yfu

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| map-marker Portland, Oregon

Pick up package

I called and made arrangements for pick up but was not told when it would happen. So, I guess the issue was partially solved. Customer service representative was very professional and courteous....just forgot to give me the details.
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Anonymous
map-marker Washington, District Of Columbia

My package has the wrong zip code

I didn't know that the package have the wrong zip code on it but it is on it way to me now an I would like to think the person who helped me get my package out to me
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Ericka Xzh

Package bar code damage fedex told me to contack you

Package bar code damage fedex told me to contack you
Fedex damaged the bar code on the paxkage and wont ship the package any farther. Thank you fpr your time. Fedex needs you to get hold of them.
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Preferred solution: Full refund

Disappointed b Vfr

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Disappointed by FedEx

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I shipped my package on Feb 1st through FedEx and it was supposed to be delivered the next day. Tracking shows it is in Memphis, TN since Feb 2nd. I called them a few times and visited their local center. Once they put the phone down on me when I pushed for more information. They just keep telling me they will update me when they have more info. All talk, no action for 15 days. I might lose a job for their terrible service!
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Loss:
$500
Cons:
  • Loss of docs

Preferred solution: Deliver product or service ordered

User's recommendation: Better to walk and deliver your package in person than using their service

Anonymous
map-marker Hammon, Oklahoma

Terrible!

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There is a little walk from the curb to my front door so the LAZY FedEx drivers leave my packages down at the driveway. Can't stand FedEx, not surprising to see their low ratings all over the Internet. UPS is SO much better.
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User's recommendation: Use UPS

Grandmother00

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Driver keep leaving packages outside on sidewalk

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When package was delivered I told the driver with my RA that there was no way I could bring the freezer up to the second floor by myself and my husband would be home until later on that evening the young boy/man told me this is as far as he's going which was outside on the sidewalk since I have no porch, so I told him he might as well put it back on his truck and return to sender he told me you people always complaining about something, so I told him if he don't take it back that I won't be responsible if it's stolen, so he started walking off, so I ran downstairs calling him to come get it, or I promise I will leave it on the sidewalk he kept walking'm not sure if he heard me because I could hear him telling somebody on the phone that he was going to leave it apparently whomever he was talking to on the phone told him something to make him come back I was about to tell him he needs to come back and get it, but I heard him tell the caller that I came downstairs, so he must have assumed that I was bringing it in which I wasn't I wanted to try and explain to him that just last week the same thing happen only this time I wasn't aware of curbside delivery so by the time I was able to find someone to help me the freezer was gone, so there's no way I was losing more money by allowing him to leave it because if I did that then that would make me responsible, so after he left it on the sidewalk I knock on neighbor's door but no answer, so I called FedEx and told them what happen and as usual they apologize and say they would look into it and get back to me in 24 hours and anybody that have had experiences with them before know good and well they never do anything because if they were to start holding the driver accountable then it wouldn't be still happening I have been dealing with this since 2015 and this year has been the worst so far this year I have filed seven dispute claims not one time have they ever returned any of my calls or did anything about their drivers and from what I can tell they have a habit of ringing the bell if you have no porch and just leave without waiting to see if the customer is home and if you do have a porch they don't even bother to ring the bell they just leave it and go it got so bad that I stop placing online orders because each time I do they do the same thing and I have to jump through hoops just to get my money back from the senders because FedEx is full of BS they claim you can file for lost or stolen property, but they're lying so two of the sender I had to threaten with a lawsuit because they told me that tracking showed that it was delivered duh I told them that but what they don't tell you is they never contact the delivery service whomever it might be at that time all the do is track it what they should do is call the service and asked to speak to the driver or have their lawyers contact the service they hired because once I pay for an item responsibility falls on the sender then after the sender pay for shipping and handling the responsibility falls on the service until these companies start holding the right people accountable they will continue to do a messed up job 2019 Amazon closed out my account because they told me I was getting to many refunds which was a joke by that time I had already stop placing orders but this year I was allowed to place orders which was a huge mistake because of FedEx,USPS and UPS I have filed seven claims and the latest one is the freezer that the sender refused to refund my money until after the investigation they wanted me to waste my time and money to go file a police report for the stolen item I told them I wasn't because if the driver had done his job I wouldn't need to file a police report, but I went and did it only because my credit card company will ask me what I did to resolved the issue, so I also reached out to Amazon because responslbility falls on them to, so I was told they would get back to me in a week well it's been over a week and nothing, so I will have to do it through the credit card company to get my money if you haven't guess by now yes the package was stolen and the neighbor across the street said that the driver came back and got it which I don't believe he would have done that not that disrespectful child I think she really knows what happen but where I live there's no way she would tell what she saw but like I said had the driver did his job and took it back none of this would have happened but then again after he rang my bell he was ready to walk off which tells me that either way I would have lost my package again

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Loss:
$193
Pros:
  • Always deliver
Cons:
  • Deliver and leave the package without residence knowledge

Preferred solution: Full refund

User's recommendation: keep complaining they might get tired and actually hold the drivers resposible

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