Essica Mat
map-marker Miami, Florida

About my address on my package

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It look like the representative didn't know what she was doing or asking of her. She was reading like a script to me she can only answer what was in front of her
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Vibhav Gmi
map-marker The Bronx, New York

Careless handling of packages

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Fedex is the only shipping company I've encountered who always stand as far away from the front door as possible (usually 20 feet away) and simply throw the package as hard as possible "at" the door, usually missing by five feet. There is no gate, nothing blocking them from walking up to the door at putting the package in front of the door or in the mail box. Every single time fedex has been here in the last many months this has happened. I have not seen any other shipping company behave this way.
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Anonymous
map-marker Chicago, Illinois

Nobody to speak to

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I was told it would be there in the morning and then by 11 and then by noon and now its well maybe itll be there by 8 PM. Your service is horrible. Nobody wants to answer a phone and speak to anybody. I needed this piece of equipment today UPS wouldve had it here for me, this is the reputation FedEx is getting lately
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User's recommendation: Not to use FedEx

Anonymous
map-marker Toledo, Ohio

They did not pick up the envelope

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I had to call five times to have them pick up an envelope and it took them five days to pick it up when it was supposed to be an overnight pick up
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User's recommendation: Don’t use FedEx

Anonymous
map-marker Fort Myers, Florida

Probably one of the worst expierences dealing with on line promps. You will NEVER talk to a real human ever. I was billed well over my original $38. and a few cents after my package was delivered.

Can not get my $58.17 back from a second bill. Do not give out your credit card info to Fed Ex. they relentless thieves. No explanations, Unspeakable grifters.
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User's recommendation: Find another shipper.

Jarrod w Cnk

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can’t get anyone on the phone

I was emailed, text and called the automated system telling me my package was being delivered 2/4/24 by 3pm for the past 5 days. Automated system told me that it was still being delivered 2/4/24 by 8pm at 7:30 was told no delivery date scheduled at this time. I tried calling to get a living person and it will not allow me to speak to anyone because there is nothing to talk about!!! I hate FedEx!!!
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User's recommendation: Don’t use FedEx ever

Anonymous
map-marker Ithaca, New York

Tracking

Tracking number: 270469****56 There have been no updates since March 1st. Please let me know the progress.
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Dacoda Ddt
map-marker Oklahoma City, Oklahoma

No a entregado mi paquete

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Supone que desde el lunes me entregaría mi paquete. Y ya hijo 3 días y no yo llego nomás lo ponen que lo van a entregar al siguiente día y no llega
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Anonymous
map-marker Connersville, Indiana

Want to know when my package will be delivered to me

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I love your serves and your company but its take long to get my hat delivered to my that I ordered from bass pro
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User's recommendation: I recommend but wish my package was here on time

Resolved
Leah U Xlb
map-marker Grand Junction, Colorado

Resolved: No second attempt to deliver

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Updated by user Dec 15, 2023

Company fixed the issue and I have been provided with apology. package showed up

Original review Dec 08, 2023
Not thrilled that this company leaves you a tag so you can get a second delivery and they ignore it and dont show up the next day. I work full time and cant get to the fed ex office to pick up Mon- Friday. It was difficult and time consuming to get a human on the phone. The customer service lady was super helpful the o goodness. Otherwise this Christmas gift would have been sent back to company.
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Preferred solution: Deliver product or service ordered

User's recommendation: No choice

Resolved
Ann A Qqv

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Verified Buyer
|

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Verified Reviewer
| map-marker Port Arthur, Texas

Resolved: Terrible customer service and nothing but lies.

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FedEx - Terrible customer service and nothing but lies.
Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with apology. I contacted the Better Business Bureau and they were able to get FedEx to uphold their guarantee.

Original review Sep 05, 2023
I mailed a package overnight express and it didn't get there the next day, which would have been Saturday. Monday was a holiday, so three people in customer service told me it would probably be delivered today, Tuesday.

At 5:00, it still wasn't there. So I called again and the man told me it would be delivered tomorrow. So I told him to send it back to me because the person it was sent to was leaving today.

Very frustrated. And I hope I will not have trouble getting my money back, because they claim they tried to deliver it Saturday, but the person I sent it to was there all day and at any rate, there was no signature required, so why didn't they just leave it?
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Cons:
  • Lie for their own convenience

Preferred solution: Full refund

User's recommendation: Don't use FedEx Express. It's a joke.

Florence F Uxl

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Verified Reviewer

My package was delivered but I didn't get it.

The FedEx company delivered my package, but I did not receive it because it was left on the apt mailbox of which anybody can pick it up. I don't have a problem with UPS because they will bring it into the apt and leave it at my door step.
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Preferred solution: Reshipment

TerryLynn S Uru

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Verified Reviewer
| map-marker Richmond, Virginia

Not receiving delivery

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Hello, I dont believe I am going to receive my TV. In June the same FedEx facility stole my TV. I needed to get this TV yesterday, today, or tomorrow while I am home from work or someone may steal it if its delivered when I am not home. What can be done to help me?
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User's recommendation: Check to be sure FedEx is not going to deliver your package

Linda B Qma

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Verified Reviewer
| map-marker Belmopan, Cayo

Poor customer service And Foreign tracking tracking

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On October 24, 2023 I had my medication FedEx to me in Be!ize Central America. It was supposed to arrive November 2.

It costs $238 including taxes And it took 9 days. I could have drove to Belize in less time. From Florida it only takes 7 hours to get to Belize. On November 2nd I received a text message from FedEx that my package had arrived and it was clearing customs.

I called the FedEx office and asked If my package was there, and what time they closed. The woman confirmed to me that it had arrived and the office closed at 3:30 pm. I went to the local FedEx office in San Pedro town to pick up my package, and I was told my package was still in Belize city. When I called the FedEx number I thought I was calling the San Pedro office.The woman who answered the phone did not identify where the office was, she just said "FedEx." The tracking number did not work and it took an additional 3 days with me calling the corporate office almost historical because I was going to run out of my blood thinning medication on 06 November.

Without my blood thinners I am susceptible to getting blood clots and having a stroke. In addition to the $238 it cost to have my meds FedExed to Belize, I had to pay $60 in duties to get my medication, which I get free from the VA because I am a 100% disabled vet. It took a total of 12 days.This is poor customer service and the founder of Fedex, Fredrick would not be happy with this type of subpar service The Customer service people in Belie are untrained and unfriendly, and they need to be retrained in proper customer service procedures, and how to properly answer the telephone. In addition, the local office will not call or send an email to let you know your package has arrived.

Thuere is no delivery in San Pedro because they don't have street addresses! The tracking tool did not work, it was still showing my package on the mainland in Belize City after I had picked it up!

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Preferred solution: Apology

Arvis Vea
map-marker New Market, Tennessee

Lose packages

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Always late delivering my package or dont deliver it at all. Delivers to a wrong house. Ive been waiting for a package for over a week and still havent received it
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User's recommendation: Use UPS

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