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This was my letter to FE's Customer Service AFTER waiting all day Friday for a package that never arrived. I was told I would need to come to their facility in order to retrieve the shipment. Sir, What is the address where the package can be retrieved? I will send my...
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Anonymous
Mus

My package suppose to be delivered on Monday 18/9/2017 but till today no information about my package. I tracked it and it says its in Britain. But it has been held there . Pe...

Anonymous
Anonymous

Finally was able to get my package on Sunday from a Walgreen's holding center. Shipped on 8/18 and was able to pick it up on 9/3. 17 days from SoCal to Phoenix. Just happy the...

1.0
#1093412
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Resolved

I get a door tag left and I am not home. I call the Customer service line and ask them to have my package delivered to the apartment rental office. They tell me all is good it will go to the office. Second day second delivery notice/ tag package cannot not be delivered...
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#1088605
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I have been with FedEx for 5 years. They signed me up for paperless billing and without signing up for that I could not use the online services for shipping. I run an eCommerce site and I ship a lot. I trusted that the discount structure contract I signed would mean...
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1.0
I didn't like
  • Reps lowly attitude towards my finacial loss
  • No effort to resolve the money
  • Cant get a response
#1039069
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bought from ebayer in la I am in mass fedex picked up on 22 it is now 28 at 7 pm est and my package sits in ohio gave me a delivery date around the 6 th are u kiddin me , never ever will I buy from ebay if the only shipper is fedex smartpost, I am also going to note...
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Anonymous
Isabel

SmartPost is, by far, the WORST idea someone has ever come up with. I won't do business with companies that use DUMBpost

1.0
I didn't like
  • Transit times
  • Transit times sucked
#981341
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Resolved

After this being my fourth Shipment in a row I will no longer be buying products from vendors that use Fedex. I can no longer take the severe aggravation this causes to have to track down what they with all their billions of dollars and electronic tracking systems cant...
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1.4
I didn't like
  • No interest in serving or actually solving
  • Canned response
#977535
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My shipment (which had perishable food in it) was MISTAKENLY rerouted to a local FedEx Office because their mobile app is ridiculously antiquated - in order to schedule a vacation hold you have to have an active shipment en route to your address! When I called customer...
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Anonymous
Anonymous

This is exactly what all of us need to start doing: telling the company we order things from that we will no longer order from them if they can't specify "NO FEDEX delivery se...

1.0
I didn't like
  • Poor customer service
  • Antiquated tracking-delivery system
#964291
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I was expecting a package by Monday 31 from FedEx. But, according to their tracking service, it was delivered last Friday 24 at 1:00 pm in front of the door since no signature was required. The shipping address is of an office and there are always people over there...
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2.7
I liked
  • On time delivery
I didn't like
  • Package not delivered to home as indicated
#943644
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Resolved

Tracking #703324599893 2 box shipment on Tuesday 10/18/2016. I helped driver unload from his van at my house,he said that was it and drove off. I was still missing package #3 with tracking #705703622033 that was supposed to delivered on 10/18/2016 ( from the same...
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2.4
#939203
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It's almost two weeks now that my daughter's personal computer has been sitting in limbo between FedEx as my "agent" and customs in the UK. We have talked to 16 different fed ex "customer service" reps. They gave us wrong information from the get go about which...
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#922781
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FedEx employees discriminate foreigners
I expected to receive my FedEx package shopped on Walmart by Friday August 12th but didn’t. I called the FedEx customer service (800) 463-3339 and was told I need to go to the local FedEx store with valid ID to get it if I need it today. When I arrived the local FedEx...
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1.0
I didn't like
  • Very poor customer service
#900320
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