4.5
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Customer service
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I don't have an account with Fedex, so I took my parcel into a Fedex shop, and paid for it there, on the 12th December. I then get an invoice ordering IMMEDIATE (as was clearly written) payment 45 days later. The invoice was dated the 12th January, a month after I paid at the shop. I rung Fedex up, and was told it was already paid, so I should just disregard the invoice.

Why the *** are they not indicating the payment on their invoice, and then wording the invoice payment terms in a clearly-hostile way? It's the kind of wording you get just before the bailiffs are due to come round.

Up until now, I was happy with Fedex, but after this, screw them, I'll go with DHL or someone!

Product or Service Mentioned: Fedex Account.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

I didn't like: Accounts receivable, Their billing department.

Company wrote 0 public responses to the review from Jan 27, 2015.
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