This is not the first time I have had an issue with FedEx, but it is the first time that they did not even attempt to come up the driveway. I sat for hours waiting for the delivery because it required a signature.
Around noon I hear a delivery truck driving up the road, I look out, and sure enough it is the FedEx driver driving away fast. No tire tracks on my driveway (dirt road) and no note on the door. I proceed to call customer support and get cut off every time I try to explain the situation. Did they offer to contact the driver and have a redelivery attempt on the same day?
No. Did they even explain that redelivery was possible? No. I had to ask what they could do for me, like it was my fault.
Extremely rude customer service for an understandably angry client and an incompetent delivery person.
Apparently at FedEx the customer means nothing. I will avoid using their services at all cost in the future.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: No delivery and poor customer service. .
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery and customer service.