Watch out for Fed Ex in Batam.We had a package shipped from the middle east to Batam.
We received notice that the package had customs import tax due before we could receive teh package. So like any other company we agreed to pay the fee of Rp 300000. After Fed Ex delivered the package they gave us a receipt for handling charges only. I called and asked why we had to pay handling charges when it was supposed to be Customs Tax?
The lady at Fed Ex Batam (Dia) told me that i didnt know the law in Indonesia and had no idea what i was talking about. So i made it very clear to her that i needed an official Customs receipt the same as you would get from other delivery services like TNT, DHL or TIKI or we wanted our money back.
Well dont you know that within 20 minutes the Fed Ex delivey guy was back in our office returning the Rp 300000 to us.
So be aware and always ask for the Customs receipt from Fed Ex!
Review about: Fedex Delivery Service.