Fedex - Broke a Brand new Les Paul Guitar Admit Guilt only pay a fraction of value

1908 of 3211 Fedex reviews

My 12 year old son saved his hard earned money to buy his first nice was a beautiful black Les Paul guitar...Fedex broke the head stock and the neck itself COMPLETELY OFF!After going around with them for a month, they sent a check TO THE SHIPPER for a fraction of what it cost.

They admitted they broke it and paid $100 for an item he paid 249.95 for. It is valued at nearly $400. I wasn't asking for replacement cost.


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Monetary loss:
Product or service
Guitar Damage
Review category
Transportation and Storage
review #413144
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1908 of 3211 Fedex reviews
Chris H

Feb 18, 2014 #786235

I realize this is almost a year old post, but if the pieces are all in a box in the garage or something still I'd be glad to make an attempt at a repair for your son. As a luthier I've repaired and built several guitars in the last few years and would be glad to give it a shot. Worse thing you'd be out of is shipping cost. Growing up as a kid I used to save my school lunch money and get my mom to buy guitars for me out of catalogs. I can truly imaging how your son must have felt.

2 0 Reply

May 30, 2013 #657745 Harrisburg, Pennsylvania, United States

That is insane. I see reports of service like this from Fedex all over the place and I have to wonder how they are still in business.
Very sorry for your son man, hopefully you find some way to work things out with this "Shipping Company".

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