My 12 year old son saved his hard earned money to buy his first nice guitar...it was a beautiful black Les Paul guitar...Fedex broke the head stock and the neck itself COMPLETELY OFF! After going around with them for a month, they sent a check TO THE SHIPPER for a fraction of what it cost.
They admitted they broke it and paid $100 for an item he paid 249.95 for. It is valued at nearly $400. I wasn't asking for replacement cost.
IN MY OPINION THESE THIEVES STOLE FROM A 12 YEAR OLD! THEY MAKE THEIR OWN RULES.
Monetary Loss: $399.