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I am expecting a package and it was delivered twice to my house while I was at work. I called after the first time and told them I needed the package delivered after 3:30pm and the rep said ok.
I also gave the rep my phone number. Today, I got home and a note was on the door from fed ex saying they tried to deliver my package and it was at 1pm and even got my phone number wrong. The rep said he passed the info onto the driver yesterday when I called. I called customer service number to complain and I talked to a rep that didn't help and also talked to a supervisor named Geraldo who also was very unhelpful.
It was fed ex's mistake by delivering the package at the wrong time when I specially wanted it delivered after 3:30 pm.
How do they expect people to get their packages?????? Extremely frustrating.
Preferred solution: Deliver product or service ordered.