I had to make multiple calls to obtain updates, on a package they had promised to ship out.
After several calls, I ended up asking to speak with the Manager on duty, who cut me off more than once, thinking that she had all the answers...with out even confirming her facts, she went on to tell me to the contrary of what did not happen.
I waited for her to finish and confronted her with the facts.
She did not apologize, but kept saying how she taught my requests were all taken care of....etc...just assumptions.. I would not recommend this FedEx Kinko location on 4940 E Ray Rd Phoenix,AZ 85044.