The delivery drivers will continually lie about attempted deliveries. This has happened to me with several packages in both Michigan and Washington.
I was home all day, eagerly watching out the window while working. I watched two fedex trucks stop in front of my house, and then Immediately drive away. During their stop, without even getting out of the vehicle my status was updated to a delivery attempt was made. I immediately got on the phone with fedex and after an hour of trying to get passed the robot I was met with an advisor who- surprise surprise- was unhelpful and only repeated the know tracking status.
I told them I do not trust their drivers and I want to pick it up myself. I was assured and told by this advisor I could pick it up next day because of the issue. Tracking updated accordingly until late in the Evening when- surprise surprise- fedex updated the delivery to the ne t week.
I am done giving this awful company chances.
They have non existent customer support, incapable drivers, and thieves. They are con artists who dont give a *** about any of their customers.
User's recommendation: Use USPS or UPS. Save yourself the hassle.
Product or Service Mentioned: Fedex Courier Delivery Service.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
FedEx Pros: Lower prices.
FedEx Cons: Unprofessional, Shipping service, Unreliable, No support.