When it absolutely positively has to be there overnight? How about has to be there in 4 days and still isn't delivered on time?
My loan payment (large commercial loan) sat in their warehouse for 3 days for no reason and arrived late at the lenders. Nice of FedEx to write a letter saying sorry we don't know why this happened. Didn't convince the lender to waive fees they are legally entitled to assess. So what is my recourse?
I have none. I could have flown to New York and made the payment in person, took in a show, and stayed in a nice hotel for less than it cost me to use FedEx.