I was expecting my new iphone6, via AT&T.com. According to AT&T, the package was to be delivered within two business days (by Friday, July 17th, the latest).
Unfortunately, when looking up the FEDEX tracking number it indicated my package was to be delivered on Monday, July 21st. I knew I would be out of town when delivery would be attempted, so I called FEDEX's customer service and told them of my dilemma. The representative informed me that they cannot change delivery date and that I need to contact the shipper to change the date! Huh?
Aren't you the ones actually doing the delivering? I called AT&T and told them of what I was told. They called FEDEX and was told that they could not stop the package from its route, but the driver will attempt to deliver. Since I was not home, he would leave a notice and from then, I can make arrangements as to picking the package up at a nearest location.
When I returned home on July 22nd, I didn't find a notice indicating that an attempt was made to deliver...I found my package sitting outside my door! It could have been exposed to the elements, or simply taken.
I am so disgusted with FEDEX! It's not even the Christmas season so I don't understand this level of utter incompetence!
This reviewer shared experience about "not caring the parcel; crappy customer service and ineffective planning and problem solving. " and wants this business to offer any options to resolve the issue as the author lost $700. NicolePeters02 is overall dissatisfied with FedEx. The most disappointing about fedex delivery service at FedEx was customer service on the phone, delivery manager and telephone automated system Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about FedEx.
Check out the best and the worst companies in Transportation and Logistics category for more informed decision or compare FedEx to other companies on our site.