I shipped a box weighing less than 3 lbs via FedEx Ground to an address just less than 3 hours from where I live. The box was packaged well, with the online shipping label stuck & taped securely to the box.
It should have arrived at its destination the next day, or certainly no more than 2 days later. But NO! It went from Storm Lake IA to Spirit Lake IA, then to St Paul MN, then to Chicago IL, where tracking says the box was damaged & the barcode label "unreadable & replaced". From Chicago it went to South Windsor CT, then to Willington CT, then to Windham OH!
It's now 8 days later & the man on the phone says it's back in Chicago IL & being sent BACK TO ME! SERIOUSLY?
Then he says we can fill out a complaint, asks for my contact number, and disappears right after I give it to him. What great FedEx service!
Reason of review: Problem with delivery.