So after FedEx lost over $1000 in parts for my Ski, and after 6 calls to them in 5 days with no callback from their tracking department, Dave from the Halethorpe shipping center called me back, said he tore the place apart and could not find it. Oh well...
it happens. So I opened a claim for failure to deliver. Up until that point the tracking said "out on truck for delivery no new delivery time available." Suddenly today while working from home I get an email it has been delivered! I check the porch, no package.
So then I check the tracking again.... they marked it delivered last Thursday and left on porch, no signature required .....LAST Thursday when it was supposed to arrive!!!!! Unfortunately for them, I have lots of info from all my calls. For instance....
a) The driver noted in the system that he could not find it when he went to deliver it b.) Dave at the shipping terminal commented on the same note in the system from the driver. They also have a picture of it being scanned to go on the truck, (a lilttle beat up , but the label was fine and readable) but cannot confirm it actually went on the truck. (They actually said that) Not only that, but I took screenshots of the tracking the last few days showing it was still on the truck.. They contacted the shipping center a week later and found that the driver provided a hand written delivery bill and manually entered it (as delivered on Thursday) in the system last night!!!!!
Now over a week later and they have not done anything with my claim or done anything to find my package other then tell me to call the Salt Lake UT distribution hub because that is where all undeliverable packages go. Luckily I used my discover card and Paypal. When all this went down I opened disputes with both. Discover has already closed my dispute and refunded my money.
That's what an honest company like discover does vs a bunch of thieving liars like FedEx.
The final blow is the part is now on backorder and I cannot get one for at least another month. SMH
Reason of review: Poor customer service.
Monetary Loss: $1150.
Preferred solution: Let the company propose a solution.