I purchased glasses from a company that ended up being located in England. Then they shipped from Hong Kong. I signed for the package and three weeks later, FedEx bills ME for the shipping when the purchase stated "Free shipping."

I called customer service who kept interrupting my sentences and telling me they were going to "educate" me.

This is bait and switch. I did not agree to pay shipping and they tell me the shipper can decide to bill the recipient.

Really? Then come an pick the package up and return it--and by the way--BILL THEM for the shipping back to Hong Kong.

But they won't do that. Why? If the shipper can do it to me, why can't I do it to them?

The customer service rep was rude, condescending and would never let me finish a sentence.

I'm filing a complaint with the Better Business Bureau as well.

They did not tell me when I signed for the package that they were charging ME $30 for shipping for each shippment! (They were shipped separately-2) I would have refused the packages.

Product or Service Mentioned: Fedex Delivery Service.

Monetary Loss: $60.

Company wrote 0 public responses to the review from Aug 02, 2013.
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