Fedex Contact Information

Toll-Free Number:

  • (800) 463-3339 USA / Canada

Cargo Claims Inquiries:

  • (800) 463-3339

Customer Service:

  • (800) 464-0709 Hearing Impaired Relay Desk
  • (800) 247-4747 International
  • (800) 463-3339 USA / Canada
  • (901) 205-2640

U.S. Billing Inquiries:

  • (800) 622-1147

U.S. FedEx Express Freight Services:

  • (800) 332-0807 (shipments over 150 lbs.)
  • (800) 238-4461 U.S. TDD

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Headquarters Address:

FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, Tennessee 38116
United States

Fax:

U.S. Billing Inquiries 800.548.3020

Other Info:

Cargo Claims Inquiries Fax 877.229.4766

Social Networks:

Summary of Fedex Customer Service Calls

7 TOTAL CALLS
100% SUCCESSFUL CONNECTIONS
06:50 AVG CALL DURATION
33% ISSUES RESOLVED

Customers Contact Fedex to Ask about:

Shipping and Delivery:

  • “Untrue delivery exception details unacceptable”
  • “My package was said to be delivered on Tuesday at 4:30, the status update has said my package has been sitting in the fedex warehouse for over a day now, they rescheduled the delivery for a whole 24 hours later, ( Wednesday 29th & 4:30 Pm )and nothin”

Staff:

  • “Poor customer service and missing package”

Other:

  • “Schedule pickup”

Fedex Rating Stats

1.4 out of 5 stars
based on 1499 reviews
See all 4503 reviews reviews

Rating stats

  1. 1099 reviews
  2. 235 reviews
  3. 111 reviews
  4. 33 reviews
  5. 21 reviews

Rating trend

About Fedex

Top 5 Fedex Products

Account, Website

Top 5 Likes about Fedex

No good, Nada, Zilch, Shipping, Office personnel

Top 5 Dislikes about Fedex

Customer service, Delivery service, Terrible customer service, Service, Slow delivery

Top 5 Related Companies

Tnt Express, Bongo Us

Summary

FedEx is a leading logistics services company. It was founded in 1971 as Federal Express by Fred Smith in Little Rock, Arkansas. FedEx is an abbreviation of the original name of the company. At the present time FedEx is based in Memphis, Tennessee. The company has several subsidiaries including FedEx Kinko's, FedEx Express, FedEx Freight, FedEx Ground, FedEx Smart Post, and other. USPS is one of the largest customers of FedEx. The company is organized into operating units. The tagline of the company is: ''The world on time''. Though the best recognized and most popular FedEx slogan is: ''Relax, it is FedEx''. Company's best advertising is the movie ''Cast Away'' in which Tom Hanks plays an executive of the company.

Fedex reviews and complaints

Fedex is ranked 143 out of 1473 in Transportation and Logistics category

Area Served

USA, Other, Worldwide

Payment Methods

VISAMasterCardPayPal

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Fedex Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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