Contact FedEx Customer Service
FedEx Phone Numbers and Emails
Toll-Free Number:
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(800) 463-3339USA / Canada
Customer Service:
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(800) 249-2953FedEx Trade Networks
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(800) 464-0709Hearing Impaired Relay Desk
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(800) 247-4747International
FedEx Emails:
How to contact FedEx customer service?
Most Popular Number:
| Total calls: 4 198 | Issues resolved: 117 | Last call: Dec 13, 2024 |
FedEx Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FedEx Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FedEx is 8004633339. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as FedEx may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
FedEx Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call FedEx is 8004633339. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as FedEx may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
People call FedEx mainly because of request for information, product/ service, shipping and delivery.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact FedEx is ftn_us@fedex.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
FedEx Website:
FedEx Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Contact Number:
Cargo Claims Inquiries
Fax +1-877.229.4766
FedEx Freight Harrison, AR Office
Fax + 1.870.741.3003
Other Mailing Addresses:
FedEx Freight Headquarters
Renaissance Center
1715 Aaron Brenner Drive Suite 600
Memphis, TN 38120
FedEx Freight Harrison, AR Office
2200 Forward Drive
Harrison, AR 72601
FedEx Freight Lakeland, FL Office
333 E. Lemon St.
Lakeland, FL 33801
FedEx Custom Critical
P.O. Box 5000
Green, OH 44232-5000
Hours:
Customer Service
Monday - Friday 8:00am - 8:00pm (EST)
Fax:
FedEx Customer Service Reviews
It's a shame that 'negative stars' can't be "awarded" to this HOT MESS of a company.
They have no idea what's going on. Customer support is in the Philippines, the lowest cost for FedEx to keep the bane of their existence, Customer Service, going.
Please understand that CUSTOMER SERVICE IS A NEGATIVE REVENUE GENERATING/PARASITIC ENTITY THAT EVERY COMPANY ***HATES***. That's why customer service has moved totally out of the United States.
And hearing that in today's connected world, that a FedEX Customer Service representative cannot contact the "driver" is complete ***
The customer service representative was nice enough and tried to be helpful. He made notes on my delivery that the driver was to call me if they had any trouble with the delivery.
However, the driver drove past our road and left our package in the grass at the top of the hill without attempting to drive to our house. The driver told a neighbor that our road was blocked, which is entirely false. We were standing in our driveway at the bottom of the hill and watched the FedEx truck drive past our road.
Neither did the driver make any attempt to call me. This is the FOURTH time FedEx drivers have left packages in the grass at the top of our street.
How Good is FedEx's Customer Service?
Summary of FedEx Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FedEx?
Shipping and Delivery Question:
- “Delivery problem”
- “Track package delivery”
- “Package, requiring signature, has been out for delivery for 4 days and still hasn't arrived.”
Request for Information Question:
- “Checking on package”
- “Want to talk to human for better services”
- “Need help”
Product/ Service Question:
- “Complaint about a package delivery”
- “Property damage”
- “Tree damaged by FedEx truck”
Return/ Replace Question:
- “About returning package: pick up package”
- “Need to come and pick up a return”
- “My wife’s phone somehow uncorrected tied to my name resulting in her getting notified incorrectly about my packages. She now knows what she is getting for Xmas”
Staff Question:
- “Automated services won't work in this instance”
- “Want to talk to human for better services”
- “Door to door service”
Employment Question:
- “Job aid account”
- “Witnessed your employer stealing my package”
- “Employment letter”
Payments and Charges Question:
- Improper bill (I paid for an overnight, they " forgot" my package offered a credit, later sent me a bill.
- “Billing”
- “Possible fraud”
Account Question:
- “Account number issue”
- “Help setting up an account”
- “Qr code needed”
Activation/ Cancellation Question:
- “Need to cancel a package”
- “Cancel a shipment”
- “Cancel my pickup”
Cards Question:
- “To see have my NetSpend card been delivered”
- “Want to Order Holiday cards”
- “Credit Card”
Refund Question:
- “Needing a refund due to bad practices and insufficient funds”
- “I need a refund the store can't authorize”
Website/ Application Question:
- “Check application”
- “Your website lies”
- “Check what i order online”
Other Question:
- “Qoutation for London UK n NewYork USA per kg , cargo consist of commercial garments.”
- “Qoutation”
- “Trying to schedule a pick up for NDA”
Compare FedEx Customer Service To
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