Not resolved
Customer service

FedEx admitted having delivered one of our Christmas presents (ordered from WalMart through their web site) to a wrong address. My wife talked to the company trying to explain that we paid for the delivery so that it would arrive before Christmas, and that just trying to retrieve it from the wrong address might not work, because the package might have been opened and/or damaged.

When my wife told the FedEx representative that we should, at least, get an apology and an admission of wrongdoing, the representative just hung up! When it comes to customer care, it doesn't get much worse than that, I guess.

Product or Service Mentioned: Fedex Customer Care.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Horrible customer experience.

Company wrote 0 public responses to the review from Dec 22, 2014.
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