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Purchased a $600 purpose-built, steel reinforced, plywood covered reusable shipping container to ship a TV. The container was worth more than the TV.

FedEx completely destroyed it on it's first shipment (so the reusable container is now useless) and refuses to pay the insurance I bought. They're giving me the runaround, pretending to lose the photos, ignoring my emails, marking the claim as inactive without telling me. Finally I get: "If you'd wrapped it in cardboard we'd pay." Really?

Wrapping it in cardboard would protect the 3/8" plywood from breaking and the steel from bending due to your abuse? Morons.

Monetary Loss: $600.

Company wrote 0 private or public responses to the review from Oct 16, 2012.
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