Febr. 3rd I went to the Fedex office in Malmoe with my package - destined for New Zealand.
I got help with the paperwork from an Fedex employee and were advised that as the package contained personal effects of a value under 10.000 SEK - no invoice for customs were needed .
The AirWay Bill was filled out - again - with help from Fedex employee and I paid a fortune
to get the package sent to New Zealand - estimated arrival : Febr. 9th.
the first 4 days the package shipped from : Sweden to Denmark to France to England and here it took a full stop at Poyle UK. I was told that the airplane couldnt *** due to snow which is a lie - all other planes could fly.
I kept on calling on Fedex - because no one kept me informed ! and suddenly I am told that I should-
of cause - have issued an invoice for customs !! I was told directly opposite by Fedex.
Now we have Febr. 10th - and the package still has not reached the receiver.
this is by far - the worst service I have ever experienced - and I have sent quite a few packages both privately and professionally - and it will NEVER AGAIN be with Fedex.