Tyler, Texas

I made a complaint with FedEx regarding delayed delivery of my package.Originally, the tracking information stated that my delivery would arrive by end of business day on Dec.

31st. Then, at end of business day of the 31st when it didn't arrive, I tracked it again to find the delivery date had changed to end of business day Jan. 2nd. This would be too late for my business, because I needed the product for 6am Jan.

2nd for an expo. I called to explain this to their customer service, and of course all I got was "I'm sorry", "There's nothing we can do", and "We don't deliver on New years". I was on the phone with their customer service for 3 hours. When I finally got off, I posted on their Facebook page that I was disgruntled, and got several responses from other customers also complaining about their service, as well as "non-service" from customer service.

Several employees of FedEx also responded, calling some of the customers "whinner" because they complained their packages were consistently delivered to the neighbor's house. Also, telling customers it was their own fault for poor service.

See photos of screen shots of FedEx employees blasting customers.If this is how their employees behave and respond to customer feedback, no wonder their are issues with delivery and customer service.

Review about: Fedex Shipping.

Review #761918 is a subjective opinion of a user.

Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Fedex?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"This was the tracking number 662200402405 Which is linked with the below new case number 0929632066 Here are the list of the things missing from the consignment a package containing 8 Indian..." Read more
"So we recently got a free 50 inch samsung smart tv for a promotion deal and the time it took to get here I believe was out of their control..." Read more
"Like always the FedEx driver lied about knocking at my door or even buzzing in downstairs at 4:37PM just so he didn't have to come deliver the package. I would..." Read more
"Fedex Driver drinking on the job..." Read more
"We purchased a 2009 Coachman Chaparral and from the first walk through before committing to the purchase we expressed concern over a large amout of Lady bugs inside we were..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more
"I just realized money was being taken from my checking account. Since it is not a large amount, I didn't pay close attention. I have no clue who I have..." Read more
"If you are an employee of Blast Media or one of my friends please do not leave any comments. I have been getting death threats by email, text and phone...." Read more