Tyler, Texas

I made a complaint with FedEx regarding delayed delivery of my package.Originally, the tracking information stated that my delivery would arrive by end of business day on Dec.

31st. Then, at end of business day of the 31st when it didn't arrive, I tracked it again to find the delivery date had changed to end of business day Jan. 2nd. This would be too late for my business, because I needed the product for 6am Jan.

2nd for an expo. I called to explain this to their customer service, and of course all I got was "I'm sorry", "There's nothing we can do", and "We don't deliver on New years". I was on the phone with their customer service for 3 hours. When I finally got off, I posted on their Facebook page that I was disgruntled, and got several responses from other customers also complaining about their service, as well as "non-service" from customer service.

Several employees of FedEx also responded, calling some of the customers "whinner" because they complained their packages were consistently delivered to the neighbor's house. Also, telling customers it was their own fault for poor service.

See photos of screen shots of FedEx employees blasting customers.If this is how their employees behave and respond to customer feedback, no wonder their are issues with delivery and customer service.

Review about: Fedex Shipping.

Review #761918 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Fedex?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"Problem: - Shipped a package from Dubai To Saudi Arabia on 27th May 2014, at Fedex office located in Dubai near Terminal 2 Airport. - I cancelled the shipping on the..." Read more
"I received my first home direct order of Shakeology, a health shake (food product, clearly marked on the box) at my new residence 2 weeks ago. The driver left the..." Read more
"Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed..." Read more
"This is a complaint against David F. Rebholz, President and Chief Executive Officer, FedEx Ground, for mis-management of a shoddy organization that has meted out pitiful service, egregious incompetence, and..." Read more
"anchor your assets lease guaranty that goes by anchoryourassets.com and anchoryourassetsinc.com advertises that you get an apartment approval without "paying a dime" upfront right on their webiste, front and center...." Read more
"They were only helpful until they had my money! I ordered the shoes and paid the extra money to try them before having them dyed to insure proper fit. They..." Read more
"I just brought a pan flash light out of a Food Lion super market in Sunset Beach North Carolina. When I pull the batteries in the flash light and tired..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more