Heavy packages delivered to basement door at bottom of hill instead of driving up the driveway and delivering either at front door or garage door, both on main level. Called, emailed, texted, have case number but these packages have not been brought up to main level of house.
Last person I talked to today said their contractor is off today and the office he reports to cannot be reached. Been in rain, squashed, and the food in the boxes is attracting wild animals. I cannot physically bring boxes up myself.
No sense of urgency, no one at fed ex cares, will not commit to date/time issue will be resolve. Unacceptable.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Deliver product or service ordered.
I didn't like: Long wait for a resolution after the claim was submitted, Lack of urgency and indifference of staff.