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I've been reading through the reviews here and I'm seeing that "delivery exception" seems to be a standard excuse for not delivering on time and it comes in multiple flavors. I too have been the victim of this response.

Most recently (Saturday to be exact), I was expecting a package that in the morning was showing on their tracking site as out for delivery. Around 4:00, no package, so thought I'd check. Sure enough, it was the dreaded delivery exception. This time for address.

I called, got customer service, they read the address to me. It was my exact address. They've delivered here before (often inefficiently), but suddenly it seems that my address no longer exists. No I can't talk to any one with any authority at the local center, not allowed.

The earliest they can schedule a new attempt will be Tuesday.

I have made myself a pledge.

If I have a choice of a delivery between Fed Ex and UPS or for that matter the post office, I'll take the other option, even if it means paying more. At least I'll get my delivery on time and without elevated blood pressure.

Location: Stone Mountain, Georgia

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Guest

I have the same issue today,the package was out for delivery today and I waited and waited but no package delivered. The FedEx app said that the address was incorrect and now itโ€™s a delivery exception.

I hate dealing with FedEx as they are not a good shipping delivery service. Inefficiency is the rule they live by.

Guest

I have received delivery notice from fedex for the past 4 days and still have not received my package. I have viewed the tracting information and it shows that my package has been in the local fedex warehouse for the past 2 days. Tried calling the local warehouse and all I get is the runaround.

Guest

I have had this happen many times. One time the driver had dropped off a box the day before. You pay good money to use Fedex, but after they have the money, they really do not care if it gets there...Pissed customer has every right when the dam thing is on the truck for delivery.

Guest

Same thing just happened to me. What kind of dopes do they hire, anyway?

Guest

I have often encountered the same problem. It almost always seems to involve Saturday deliveries.

Two of the more ridiculous ones indicated that I was not at home when delivery was attempted, once at 3:00am and once at 4:37am. The first involved an extension ladder, for which there was no reason for me to be home to accept delivery anyway. I was at home at 3:00am that Saturday, but I was not home the following Monday when FedEx finally got around to attempting delivery. Surprise!

Surprise! They left the ladder in my driveway. Why could they have not done that when they allegedly attempted delivery at 3:00am on Saturday. Likewise, I was at home at 4:37am today (Saturday) when they allegedly attempted delivery.

Of course everyone knows that FedEx was not attempting any delivery at 3:00am or 4:37am. I suspect that FedEX just felt that there were not enough deliveries scheduled in my neighborhood to make it worthwhile to send out a truck. Getting the delivery on Monday was fine, and I would not have complained had they indicated that would be the case.

What angered me was the deceitful allegation that attempted to put the blame for the delayed delivery on me. If you are not going to deliver on Saturday, then don't make the representation and you will *** off" fewer customers.

Guest

ARRRRRRGGH!!

Guest

Same thing happened to me today, how can you put delivery time 8pm, do you guys still work till 8pm? I tracked my package by 2pm and of course itโ€™s the dreaded exception/attempt was made or business closed come after 5pm to pick up ur delivery, I was home all day, no one came not even a fly and this is not the first time they deliver to my address.. Iโ€™m done with you guys.

Guest

I too have had it with FEDEX. I received a recorded call on Sept.

17th from the 800# that my package will be delivered on Sept. 18th and someone must be there because a signature was required. Called the #800 GO FEDEX and recording stated the package was out for delivery (12:00 pm). Called several times again (3:00 pm / 6:00 pm) same recording "out for delivery".

By 7:30 pm no package and recording stated "out for delivery." Finally got someone on the phone and their "great" customer service rep tells me my package was not scheduled to be delivered today. I informed her I received a call on Sept. 17th that I needed to be home to sign for the package and it would be delivered on Sept. 18th, called the FedEx #800 the recording stated the package was loaded and left the facility at 5:27 am today and was out for delivery.

I called the Go FedEx numerous times and the recording stated it was out for delivery. Her response "show nothing was shipped today" and to call FedEx in the morning (Sept.19th) for the status. Went online entered my tracking number and found there was a "Delivery Exception" entered at 11:00 am on Sept. 18th!

Why wasn't the recording updated or FedEx call to tell me the package was not being delivered today.

Wasted a whole day waiting around for a package that required a signature knowing that person is waiting. Why didn't customer service rep tell me that there was a delivery exception when I called, instead of telling me she had no record a package was to be delivered on Sept 18?

Guest

just had the same experience. very dissappointed.

only optikn is to use the competition whenever possible. itโ€™s so easy to loose a loyal customer through ignorance.

Guest

Happened to me, not cool!

Guest

I will complain to my shipper about this service. My package has been sitting at Fed Ex center for 4 days, one hour away from delivery site.

Suddenly, on delivery day, they issued delivery exception notice without any explanation. I had to call the Memphis office and ask them to investigate. They have no explanation other than a promise it will be delivered TODAY.

We shall see. Very disappointing service.

Guest

Have gotten Delivery Exception 4 times for the same package. One time it said due to weather.

Order is from Wal-Mart and have had FedEx delivery to me many times. Don't know what the problem is this time. It is now almost 5 p.m.

and another day of no delivery. FedEx really needs to do something about a better delivery service.

Guest

I do have something to say. My package was supposed to be delivered yesterday, and due to " delivery exception" it was suppose to be here today.

Now with the same excuse, its gonna be tomorrow. I won't be here tomorrow, I have to work!!!

Guest

Yes fedex sucks

Guest

Fed Ex is the worst! My husband and I recently have had a horrible experience with them!

I will never use them and I will tell everyone I know not to use them. At first I thought it was a fluke, but no it is very real! They do not care about their customers. Using a "delivery exception" to hold our Nectar mattress hostage for almost a whole month!

No door tags were ever left to explain either. Unacceptable! My husband called and they complained to him that it was heavy. He said that's why you use a hand truck.

I guess he offended someone there. WTF!!! Do your jobs or find new ones. He had to go to the top, and lo and behold our matress arrived yesterday finally.

It had been kicked, drug around in the dirt too. The Nectar folks are the best by the way. They double bag the mattress, so it was okay. And they threw in free pillows to.

Very nice! Tell everyone you know to boycott Fed Ex please!

Guest
reply icon Replying to comment of Guest-1577715

"and they complained to him that it was heavy"... Lol.

So much for the anything, anywhere and photo of an elephant.

Fedex advertising... fail !

Guest

First thing I tell a seller is that I will not accept anything shipped by fedex. Can't talk to the "local" office and it's 90 miles away. Never again with fedex.

Guest

I have been the victim of this same "delivery exception" twice now... my package sits in Palm Springs, literally 10 minutes from the final destination. It arrived there Wednesday --DE -- now SATURDAY and still no package!

Guest

Sadly, Fed Ex now stinks. I miss their good service. UPS here I come.

Guest

lazy drivers use this as an excuse to go home early. fedex obviously doesn't care. Rather use snail mail than give them another dime to get agitated

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