11/20/13 sent Fed Ex overnight from Mt Laurel NJ to Syracuse NY to son who lives in a secured apt building with an open management office. Delivery on 21st was critical as son was leaving college on the 22nd for Thanksgiving. Cost: $25. Contents: Ez Pass transponder so he could afford the trip home.
Son called, ez pass did not arrive. No notice from Fed Ex. Checked tracking online, said delivery failed due to customer not at home or business closed at 1:16pm. No attempt was made to call the recipient with the phone number provided on the delivery slip. No attempt was made to leave the package with the management office. No failed delivery slip was left to allow my son the option of picking up his package. I believe Fed Ex did not even attempt to deliver.
On the tracking site, Fed Ex says it will make a second attempt on the 22nd 'before 8pm'. My son will be long gone and the management office closed by 4pm. I called Fed Ex customer 'service' and explained if they were to make a second attempt, it would have to be before 3pm. They would not agree to that. If that is impossible, I asked that they return the package to me. It took 10 mins to convince the drone on the phone that I would not agree to a 2nd delivery attempt if they could not assure me it would occur before 3pm. They finally agreed to return my package to me. That was on the 21st.
Today is the 23rd. My son is here (I had to make a deposit to his debit card account to pay his tolls). According to the tracker, my return package will arrive on Wed, 11/27, a full week after I shipped it. It left Syracuse on Friday, 11/22, arrived in Newark on 11/23 (about 2 hours from my home... I could have WALKED to Newark and picked it up in one day...not the 5 days Fed Ex needed to get it to my home) and later that same day, arrived in Memphis TN. I'll say it again...Memphis TN. Why Memphis? Over 800 miles away, when it was within 120 miles this morning.
Conversely, my other son attends Susquehanna University in PA. On Friday, 11/22, I used the USPS to send him HIS Ez Pass, using 2 day delivery for $6. It arrived 11/23.
I will never use Fed Ex again. "When it absolutely has to be there overnight" should be changed to reflect reality: "When it absolutely makes no difference to us, we'll deliver when we d*mn well feel like it".
Product or Service Mentioned: Fedex Account.