Not resolved
Customer service

FedEx attempted a delivery at 11:30 AM, no one is ever home then. They used to deliver after 4pm here.

Created a delivery Manager account, set instructions that no one is home before 5PM and they STILL came at 11:30am.

called and requested package be held. told me they can't because shipper requires my signature. I tell them I AM coming to sign it. They tell me they have to attempt 3 deliveries THEN they will hold package for me.

I tell them no one will be home if they come at 11:30 again. they tell me sorry that's the policy. So I say "you've been told no one will be here, you're going to come anyway, you won't hold my package for pickup NOW but you will after you waste the driver's time trying to deliver when no one is home". Sorry that's the policy they say.

So I ask what's the point of specifying delivery instructions in a Delivery Manager account if FedEx isn't going to follow them. Silence, then the spiel again about they will attempt delivery, etc...

. Idiots

Product or Service Mentioned: Fedex Account.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Delivery manager account, Customer service.

Company wrote 0 public responses to the review from Nov 01, 2014.
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