I was expecting the package, but needed to go on the business trip from my work. My mother lives close to my place, so I supplied her with my ID and asked to pick up for me.
But, then it came a world scale issue to get in touch with the driver, so both can meet. This is 2015, everybody got a cell phone, but FedEx is not aware what is their driver's number (or just don't want to bother) so my mother need to waste half of the day waiting for FedEx truck, then chasing him all around the area (she's 70, by the way).
My every single experience with FedEx is negative for the last 5 years, which just proves that this company doesn't use elementary common sense in business solution, wasting it's customers time and money.
This person wrote the review because of poor customer service at FedEx. Reviewer claimed that he or she wants FedEx to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.