We paid FedEx extra to ensure the delivery of the most important papers we've ever had sent (we had to pay the postage for it to be sent to us.) The delivery person never knocked on the door. There were two adults and a loud, barking dog in the home during the time the notice was left and none of us heard anyone at the door.

When a company's entire business IS delivering packages, they need to make every effort to do their job. We called FedEx and they continued to be unhelpful. They said they had tried to contact the driver, but were unable to. So evidently FedEx drivers just go rogue when they leave the station and they have no communication with the FedEx main office.

When asked repeatedly about this, finally they go in touch with the driver (miraculously, after the third phone call to FedEx). The driver claimed he had come back by the house and no one was home. Once again I was sitting on the other side of the door with a big window to see who comes up to the door. So either he was lying or incompetent.

Still no package.

Product or Service Mentioned: Fedex Delivery Service.

Company wrote 0 public responses to the review from Nov 15, 2011.
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