We have been in business for over 30 years and have been using Fedex as our primary shipper for the past year.We switched last year to Fedex from UPS with the promise that we would get sizable discounts and save money.
Ha! We were never told that we would be charged an additional handling charge of $8.00 per package, yes PER PACKAGE, to ship our only product. In addition to that we are being charged an additional $2.75 for residental and $3.00 for rural residential to deliver to a BUSINESS! Yes, you are reading this correctly.
FedEx maintains they have their "own list" of addresses they consider businesses and because some of our customers are not on their list of addresses they do not qualify as a business customer. So we are being penalized for our customer's geographical location. I have brought this to the attention of our so called Rep - who by the way automatically denies our claims, I have filed a formal dispute with the billing department, and because the contract doesn't specifically say exactly what we will be charged for and exactly what their list of delivery business addresses includes we will continue to be charged outrageous fees for deliveries. We sent a 10 lb package and were charged a whopping $60 in shipping fees!
The product itself was only sold for $24.99. We actually lost money on the sale because of FedEx.
I implore you to read your contract, check you monthly statement VERY carefully and compare it to what you think you should be charged, and please consider UPS as your shipper.We are switching back to UPS as of today and "Brown never looked so good".
Review about: Fedex Delivery Service.