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All four shipments with them were late, we were not given an option of using another shipping service through Wayfair. All of the deliveries were rescheduled at least 3 times.

Two deliveries came on separate trucks on the same day 6 hours apart. Customer service is horrible and it's obvious when you speak with them that they don't care about their customers.

We asked for a package to be held at a local fedex facility after having it rescheduled 4 times and they still put it on a truck for delivery until the next business day holding up the package over the weekend and had us waiting around for 8 hours at the wrong location that it never arrived at because they don't know you can't pick up at said location over the weekend. We will not use fedex again or Wayfair if this is the only shipping option available.

Location: Dallas, Texas

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