I know the frustration. I have tried to contact FEDEX about issues, picking up a package and they WILL NEVER CALL YOU BACK.
I learned that Ground, Home and I guess global are not the same. Go figure! They continually leave notes at the back door of our business. No one goes out there unless the place is one fire.
The lawn care guy sees it, but really doesn't know what to do but tell us. I HAVE REFUSED TO DO BUSINESS WITH VENDORS THAT USE FEDEX. We get items late, not at all, they leave is with another business, it is pitiful.
Go UPS!! Even the Post Office is not that bad!
Reason of review: Problem with delivery.
Preferred solution: LEAVE US ALONE.