FedEx took my phone number and that of my mother, to whom I was sending a package. I paid extra for overnight, and stressed that it was very important that the pkg get there the next day.
My 88-year-old mother and the woman who lives with her were both home and waiting for the package, which was to be delivered by 4:30. The driver says he tried to deliver at 12:38 and the pkg was refused. That could not have been true. He never showed up at the door.
Here's my big issue: they have both my phone number and my mother's phone number. If there was a problem, the common sense thing to do would be to get in contact with my mother or me and find out why a package that I declared as high a value on as possible and stressed that must arrive the next day couldn't be delivered. When I called, I talked to a so-called customer service person for 17 minutes before being transferred to someone who in less than 5 minutes called the FedEx location. They closed 10 minutes earlier.
If the first customer service person had done his job correctly, I would have had some answers and perhaps they would have been able to deliver the package as promised. Now I must just wait until tomorrow and FedEx will "try" to get the package delivered then.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Price reduction.