Ashley,Pennsylvania
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Turnaround Time
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FedEx Ground uses drivers that don't even know how to read addresses. They attempted to deliver my parcel at the WRONG ADDRESS, and refuse to make it right. It's their error and they can't be bothered to help at all.

It's impossible to escalate the issue even when it's their fault, they couldn't care less. They say they'll call you back but they don't. Impossible to talk to a supervisor.

FedEx is so much worse than UPS or DHL.

Shame on you FedEx.

Reason of review: Problem with delivery.

Monetary Loss: $535.

Preferred solution: Deliver product or service ordered.

I didn't like: Unreliable, Poor customer service, Incompetent.

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