Fedex package tracker shows that my friend received his package. It's still in customs (Nepal).
Apparently Fedex uses a local contractor, Everest De Cargo. They keep wanting more and more money to release the package. They keep giving him the runaround.
I paid for door to door shipping. What I got was a lot of trips to the local Fedex contractor.
Each trip involves more threats of not releasing the package. It's funny that UPS does not have this problem in Nepal. I sent a similar (but much higher value) package via UPS a day earlier. UPS delivered it to his door.
UPS collected a very reasonable amount of customs duty. Why does Fedex have such a problem?
Reason of review: Problem with delivery.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.