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Customer service
Product or Service Quality
Tracking Tool
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Wow, just wow.

I called to file a claim because a package I received was broken. Long story short, I asked if I needed to file the claim on the phone or if I could do it online.

The guy said "online."

me: "...ok... is there a specific link I need to go to?"

Guy: ""

me: "wow, really? So I'm going to waste 10 minutes of my time searching the site for the 'file a claim' link. Great. you guys have horrible customer service. Is there a survey at the end of this call that I can do?"

Guy: "no, we don't do service"

Yea, clearly. This company SUCKS and I hope they go out of business ASAP. I will never use them ever again.

Reason of review: Damaged or defective.

Monetary Loss: $1100.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Dec 02, 2014.
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