Usually my experience with FedEx has been very good and I used to trust the company's service a lot. However, my perception changed with today's experience.
I went in to the local FedEx in my neighborhood (626 E Michigan Ave, East Lansing, MI 48823). I tried to print my document and it did not print as there was no paper, but I was charged. When i requested the staff to look at it she was rude to begin with. Next she put in some papers in the printer and I tried again and it did not work again, but I was charged a second time.
I went to the same lady and she was super rude and told me how I was doing everything wrong and did not even know how to print. After waiting for a lot of time , I asked her to come and help me with it. This time she came and directed me to print and my document did not print even the third time. She just went off and asked me to wait for as long as I can.
After waiting for almost 5-7 minutes I realized it was not going to work out and I asked her about the printing again and she replied that she was not responsible for it without any trace of care for troubling a customer. At that time I really did not know, who to talk to and how to sort it out. So, asked for a refund, and she looked into her system and said my card had been charged only once and she would refund me for that time. However, when I came back home and checked my credit card, it was charged three times.
How could they been blatantly cheating like this. When I called about it, she was rude again and made me feel like I was asking for her charity and not my own money.
Name of the staff concerned is DreAna and I fail to understand how has FedEx kept such an incompetent and rude person to deal with customers.
Product or Service Mentioned: Fedex Customer Care.
Reason of review: Poor customer service.