1st attempt: I was at work and wasn't aware a signature was needed for the delivery. Received a door tag with my last name, date, and amount of packages scrawled on it.
The bottom portion was torn off. I called FedEx customer service and I put the door tag number. Turns out it was someone else's tag. I ask the representative if I can just pick up the packages at the nearest FedEx location and he tells me no I need to wait for a third attempt to deliver before that happens.
Representative insisted I just needed to sign at the bottom and I told him it was torn off and the incorrect door tag. I made arrangements via FedEx's management tool on their website to sign the package off to my apartment manager at the entrance. I confirmed with the representative on the phone that this information was on there. I made arrangements with my apartment manager and he agreed to be at home and wait for my packages the following day.
Second attempt: my apartment manager texts me at work and says he has been home all day. He's checked every now and then for FedEx to come and on his last check he sees a door tag on our mailboxes. No attempt was made to sign off with him and he was home with his door open and screen door shut so he could see my door from his living room area. I sign the door tag and use clear masking tape to tape it to my screen door for the following day.
Third attempt: I took the day off from work to wait at home. My screen door has the signed door tag in case I miss the driver. I camp out in my living room waiting for a FedEx truck to come by. It's 2pm and I haven't seen any trucks on my street.
I check my shipment tracking status and it says third attempt unsuccessful because of an incorrect address. This is after having received the prior door tags and in the past other shipments from FedEx without a problem of an incorrect address. The driver noted this at 11:05am. I had been sitting by the door waiting all this time.
Frustrated, I call FedEx. Representative confirms the address is correct. The representative tells me they're going to attempt delivery tomorrow. I told him I took the day off today.
I have scratched all plans to leave my house for the day for this. I have tried to work with them and figure out the best way to get this package delivered from the first two attempts. I tell them the driver messed up and clearly doesn't want to make the effort to deliver two packages. I tell them he needs to come back and fix his mistakes.
They tell me they can only try for tomorrow. He then puts me on hold for a customer advocate because my voice starts shaking as I've become very frustrated/upset with this. I tell the representative it's not his fault it's not delivered but I need to talk to a manager for the driver in my area to submit a complaint or to the hub so I can talk to that manager. Representative tells me he does not have that information.
He transfers me to the advocate but he is trying to hold back laughter because I'm upset and trying not to make it apparent on the phone. The advocate comes on and offers the same things. He also confirms the address a second time and it's correct. I tell him I cannot spend another day waiting all day for a package that may not even be delivered again.
Packages have been returned to sender because of FedEx's failure to deliver them in a timely manner. I have contacted the sender and relayed the same information and let them know FedEx did not deliver the packages and keep making excuses as to why they're not delivered. You can check off all the boxes you want to protect yourself as a driver apparently. Complete waste of money on a shipment worth hundreds of dollars too.
Never using FedEx and I refuse to have anyone send to me via FedEx anymore after this experience. See pictures attached.
Product or Service Mentioned: Fedex Home Delivery Service.
Reason of review: Problem with delivery.