On May 1st, I ordered a lei from the Hawaiian Lei Co. for my mother to be delivered 5/9/08 prior to 10:30 am, PDT. I asked to be told if I had to change the shipping date to the 8th in order to have it by noon today.
FedEx sent my parcel to LAX instead of Oakland, and they steadfastly refuse to deliver it today. They can't even guarantee it for tomorrow.
It is after 5 pm in Northern CA, and I'm on hold with a "Customer Advocate" in Dallas. She can't locate my parcel, my mother doesn't have her flowers, and I will never use FedEx for anything ever again.
My mother is 82, she deserved her flowers, and FedEx had the audacity to tell me to find a local vendor to replace what I had ordered from Hawaii.
If Hawaiian flowers were available in CA, I would have done precisely that. The Hawaiian Lei Co. has promised to refund my money, but I do not have the credit on my card yet.
The FedEx "Customer Advocate" in Dallas just can't seem to get her act together. Where does FedEx find these people? They certainly do not provide any "service".