I took my Saturday and waited at the office for 2 very important packages. Tracking said they would deliver Saturday.
I never left the office, even had lunch delivered. FedEx driver marked down he attempted delivery. This never happened. When I called the response I received was sorry for your luck.
Customer service rep actually said most Saturday drivers make a "weak attempt at delivery on Saturday or not at all". I run a small trucking company and if I did this I would be out of business. This tells me FedEx doesn't give a dam about the customer.
I will go out of my way to never use FedEx again. I will tell every customer I have about what poor service I received.
User's recommendation: NEVER USE FEDEX.
Product or Service Mentioned: Fedex Ground Delivery Service.
Monetary Loss: $320.
Preferred solution: Compensation for time spent at the office on my day off..
FedEx Cons: Customer service awful lied about attempting saturday delivery.