I am having my brand new iphone shipped to my apartment. Because of the product it must be signed for so I made it a point to stay home today so I would be here for the delivery.

I am constantly tracking my package all day and this morning the status changed to "on truck for delivery" or something like that. At 4:15 i track again and it says "delivery exemption-customer not available". What?! I immediately called customer service and the lovely representative told me it is at their discretion to buzz the gate or ring the bell.

How is that effective? How are you suppose to know I'm home if you make no attempts other than standing outside for 30 seconds?

The customer service rep told me they would contact my local branch and put in a request to have it re-delivered tonight before they close and gave me a cease number...you know, things to shut me up. I am prepared to call them in an hour and all *** will break lose if I don't receive my phone.

Product or Service Mentioned: Fedex Delivery Service.

Company wrote 0 public responses to the review from Jan 22, 2014.
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