Not resolved
Customer service
Tracking Tool

After being sent a fed ex tag to return a product for repair I dropped off the box at a fed ex office. Several days later I realized the fed ex clerk got my receipt wet (he was drinking a soft drink)and smeared the tracking number .

I returned to the store to get the tracking number and they said we cannot help you, because I did not get the tag from there. I called the 800 number and said they could do nothing without the tracking number. Even with all the receipt identification the could do nothing as if the tag never made . Unbelievable that they cannot track their own tag shipped from their store .

Never again will I use fed ex . I called the company I sent it to and they got the package, but fed ex seems to have no record of it.

Product or Service Mentioned: Fedex Customer Care.

Reason of review: Order processing issue.

I didn't like: No answers to my question.

Company wrote 0 public responses to the review from Oct 13, 2016.
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