Received email package from AT&T shipped 5/20. Did not receive email that it arrived and was delivered supposedly 5/23.
Yet, I don't have it. I find out Sunday from AT&T because why have I not yet shipped my old equipment back to them. Get a call Sunday from Fed Ex telling me Ext 151501 will have answers and will call me back Tuesday after the holiday. 5/31, I call.
Can't get through to the extension. On hold over 20 minutes. Customer Service people are extremely rude. And talk to Extension 271587 only to be told the "delivery person has to retrace his steps and investigate and get back to them and it could take several days." UNACCEPTABLE.
I do not have the package.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.