I am an Ebay seller and frequently use FedEx Ground to ship heavy, fragile items because the rates are good, service is reliable, and they are easy to deal with if there is a claim. However, when I dropped off another heavy, fragile box for delivery just last week, with large red FRAGILE GLASS labels all over it, the Fed Ex employee told me that fragile items are no longer being insured via Ground service delivery.
EXCUSE ME? DID I HEAR THAT CORRECTLY?? I couldn't believe my ears. How in the world could Fed Ex NOT insure something?
I thought, oh, they MUST be mistaken. So I came home and called Fed Ex customer service, and I was told that, yes indeed, there will be no more insurance on fragile items via Ground delivery due to so many shippers packing their items so poorly that they break which has made Fed Ex's liability go way up. I'm still in shock. WHAT ARE THEY THINKING???
I get it--they just DON'T WANT THE BUSINESS. I don't know how well known this little tidbit is, but it has totally soured me on Fed Ex, and driven me even further into the arms of USPS and UPS, as well as to seek even more options, because I'm sure not going to use Fed Ex anymore! Which is a darm shame, and now my buyers will have the pay the price, literally, of higher shipping costs, because I'm not about to ship fragile items without insurance!
I'd even be willing to pay extra for insurance, like you do with the Post Office, because it still would be cost effective. Fed Ex, you really did it this time!!