Ordered snowblower from Snowblower Co in Minnesota.Delivery to Albany NY found blower crushed. Folded handles bent, blower frame mangled, one wheel higher than other.
Fed Ex won't let u open and look over contents. Either accept it or reject it. Minn Co arranged for return and sent another one. Arrived in a generic box instead of toro factory box.
Blower box bent in on side about 1.5 inches. Obviously dropped, must have destroyed the factory box so put it in a generic box with no packing. Minn Co. Indicates Fed Ex is having problems at one of there facilities.
Bottom line is Fed Ex sucks nowadays.
Worse than airport baggage handlers. Please use UPS for your customer's sake.